A transgender woman filed a complaint against a hospital because some staff considered her a man.
The citizen had made it very clear that she wanted to be called and treated as a woman.
A hospital manager admitted that her staff did not always fully understand the realities of transgender persons.
After we intervened, the employees concerned received sensitivity training. Now they will be better equipped to act in a way that respects transgender persons’ rights. The hospital also took the measures needed so that best practices in that respect would be maintained.
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
