A citizen filed a complaint against a private seniors' residence that refused to repair a rickety ramp.
People who moved about in wheelchairs took a risk every time they tried to reach the main door. However, the owner of the residence said that repairs were unnecessary because no accident had occurred.
A visit to the residence showed that the ramp was indeed a problem. By not acting, the owner was negligent about the residents' safety.
We intervened with him and he repaired the ramp.
To learn more about this real-life case, see our 2021-2022 Annual Report.
The Protecteur du citoyen ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.
