Student financial assistance: do not penalize a student for her university’s mistake

  • November 14, 2022
Student looking at her cell phone sitting in a restaurant or cafe

A student lodged a complaint against student financial assistance (AFE), which wanted her to pay back several thousand dollars.

AFE believed that she had gotten money without actually being a student. The problem was due to a mistake by the university.

The educational institution corrected the problem, but the claim was not cancelled. For it to be, the student should have modified her application for financial assistance. Unfortunately, when AFE informed her about this procedure, it was too late to do so.

After we intervened, AFE reviewed its decision. Because the student was indeed enrolled at university, she was allowed to keep her money.

The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.