Document transmission form

• Why do I have to provide my personal contact information when I send documents?

This enables us to process the information adequately and to match the documents with the complaint file. Note that this is in accordance with section 20 of the Public Protector Act.

• How can I be sure that my personal data will remain confidential?
  • Your complaint will be handled with complete confidentiality and respect. The Québec Ombudsman conducts its investigations privately, meaning that personal information is always protected and is available only to those authorized to access it within the performance of their duties. Only the information required for handling your complaint will be collected.
  • Furthermore, in order to protect your personal information, the complaint forms and the forms for sending documents available on our website are secure.

NAME OF THE PERSON TO WHOM WE HAVE TO SUBMIT THE DOCUMENT(S)

• This information is useful in order for your request to be handled properly. If you do not remember the person’s name, you do not have to fill in this field.
• You can use this field to add any extra information or notes that could help us process your request.

NAME OF THE PERSON SENDING THE DOCUMENT(S) TOOLTIP

• Why do I have to disclose my identity when I send documents?
  • This enables us to process the information adequately and to match the documents with the complaint file. Note that the Québec Ombudsman is legally authorized (section 20 of the Public Protector Act) to ask citizens who file a complaint for their contact information (name, address and phone number).
• How can I be sure that my personal data will remain confidential and not be shared?
  • Your complaint will be handled with complete confidentiality and respect. The Québec Ombudsman conducts its investigations privately, meaning that personal information is always protected and is available only to those authorized to access it within the performance of their duties. Only the information required for handling your complaint will be collected.
  • Furthermore, in order to protect your personal information, the complaint forms available on our website are secure.

• If you are having trouble attaching documents, check your browser.

The Québec Ombudsman’s site is designed to function with most browsers. We recommend that you always use the latest version for speedy web page display and to enjoy the latest security updates. If you use an older version of one of these browsers, certain elements of the site may not work properly, particularly, sending attachments with secure web forms.

Recommended browsers:

• Google Chrome
• Internet Explorer (version 9 and higher)
• Safari (Mac environment only)
• Mozilla Firefox
• Operating systems recommended for mobiles and tablets:
  • Android (version 4.0 et plus)
  • IOS (version 7.0 et plus)

• Check the format and size of your documents.

To ensure secure transmission, the web form automatically blocks files that could be dangerous or corrupted or that are too large to send. Note that the combined size of all attached documents must not exceed 75 MB. Each file must not exceed 5 MB.

Only files ending in the following extensions are authorized: .avi .bmp .cda .doc .docx .docm .dot .gif .htm .html .jpeg .jpg .mht .mp3 .mp4 .mpeg .mpg .pdf .png .pps .ppsx .ppt .pptm .pptx .rtf .tif .tiff .txt .wav .wma .wmv .wpl .wps .xls .xlsm .xlsx and .xps.

If you continue to experience difficulties, please contact us.