November 20, 2023
Temporary residential resource: ensure that it’s the right one
A deceased person’s family lodged a complaint against a CHSLD which had admitted the person without being able to provide proper care.
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October 30, 2023Double compensation: agencies must ensure they convey the right information
Read moreA citizen filed a complaint against Retraite Québec, which asked her to reimburse $25,000.
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October 23, 2023Home palliative care: give informal caregivers proper support
Read moreA woman filed a complaint against a health network agency that had failed to give her proper support when she was caring for her dying spouse at home.
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October 19, 2023
Intervention at Ressource intermédiaire La Victorienne
Read moreThe Protecteur du citoyen received a report about Ressource intermédiaire La Victorienne, located in Gatineau. It houses vulnerable adults. Apparently, there are recurrent problems with the care and services provided to them. The Protecteur du citoyen decided to intervene.
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October 10, 2023Childcare proposal: don’t create false hopes
Read moreA person filed a complaint against the Ministère de la Famille because it had provided contradictory information.
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October 4, 2023First follow-up report on the Viens Commission
Read moreQuébec Ombudsman Marc-André Dowd releases his first follow-up report on the 142 calls for action of the Public Inquiry Commission on relations between Indigenous Peoples and certain public services in Québec: listening, reconciliation and progress (Viens Commission).
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September 25, 2023Home care: take special needs into account
Read moreA mother filed a complaint against a health institution that had reduced the personal care provided to her son with a severe disability.
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September 15, 2023
Reaction to Bill 32
Read moreIn a letter to the Committee on Institutions, the Protecteur du citoyen reacted to Bill 32 – Act to establish the cultural safety approach within the health and social services network.
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September 5, 2023Family allowance: if a file has changed, payments must be adjusted
Read moreA father filed a complaint against Retraite Québec, which had not issued all his family allowance.
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August 21, 2023Private seniors’ residence: the staff must respect residents’ privacy
Read moreA lady filed a complaint against the private seniors’ residence where she lived because it authorized staff to come into her apartment without her consent.
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