Intervention regarding two CISSS de Lanaudière residential resources

  • March 9, 2023

The Protecteur du citoyen received a report concerning the safety and quality of the care provided at two residential resources which are partners of Centre intégré de santé et de services sociaux (CISSS) de Lanaudière. The Protecteur du citoyen decided to intervene.

The report was about an intermediate resource (RI) and a private seniors’ residence (RPA) operated by the same owner. The Protecteur du citoyen investigated into whether these environments were safe and adequate for the residents.


The Protecteur du citoyen’s investigation revealed several problems or failings, notably:

The Protecteur du citoyen concluded that there were major ramifications for service quality and residents’ safety. However, it saw that several actions were underway to improve the situation.


The Protecteur du citoyen made fifteen recommendations to CISSS de Lanaudière and to the two residential resources concerned. They were aimed at improving by various means the residents’ safety and the quality of the care and services provided.

All the recommendations were accepted. The Protecteur du citoyen will monitor their implementation closely.

English summary of the intervention report concerning two CISSS de Lanaudière residential resources (PDF, 201 KiB)