On March 17, 2022, the National Assembly of Québec appointed Mr. Marc-André Dowd the Protecteur du citoyen. The motion was passed unanimously. His term of office will begin on March 27, 2022.
News
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March 14, 2022Crime victims: sometimes services have to be customized
Read moreA crime victim contacted the Direction générale de l’indemnisation des victimes d’actes criminels. The agency authorized psychological counselling but refused to allow the sessions to be held by phone. The victim, who had mobility problems, complained to the Protecteur du citoyen.
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March 10, 2022
Intervention with CHSLD Pavillon Philippe-Lapointe
Read moreThe Protecteur du citoyen received a report about the care offered to the residents of Pavillon Philippe-Lapointe, a residential and long-term care centre (CHSLD) located in the Laurentians. The Protecteur du citoyen decided to intervene.
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March 7, 2022Help informal caregivers who need rest
Read moreAn informal caregiver tried to find a respite resource that would take care of his spouse for a few days. He was exhausted and really needed to rest. However, no place was available in his region. He complained to the Protecteur du citoyen.
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March 3, 2022Student Financial Assistance: give better support to students by being transparent and truly listening
Read moreToday, Québec Ombudsperson Marie Rinfret released a special report on how the public student financial assistance system is managed. The report describes what needs to be done to correct the lack of transparency and listening.
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March 2, 2022
All our empathy and support to Ukraine and to its Ombudsperson
Read moreOn March 2, 2022, Québec Ombudsperson Marie Rinfret wrote to the Parliament Commissioner for Human Rights and Ombudsman in Ukraine, Liudmyla Leontiivna Denisova.
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February 18, 2022
Reaction to Bill 17
Read moreIn a letter sent to the Committee on Public Finances on February 16, 2022, the Québec Ombudsperson commented on Bill 17, Act respecting the implementation of certain provisions of the Budget Speech of 25 March 2021 and amending other provisions.
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February 14, 2022
Reaction to Bill 15
Read moreIn a letter sent to the Committee on Health and Social Services on February 10, 2022, the Québec Ombudsperson commented on Bill 15, Act to amend the Youth Protection Act and other legislative provisions.
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February 14, 2022CNESST: important to dig deeper
Read moreA woman had arm pain. She felt that it was work-related. However, the Commission des normes, de l'équité, de la santé et de la sécurité du travail denied her claim for compensation. She complained to the Protecteur du citoyen.
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January 24, 2022Mental health: means of control must only be a last resort
Read moreA man was confined in a mental health institution. One day when he was agitated, the staff applied very strict measures to calm him down. The man felt that they should have acted differently to relieve him. He complained to the Protecteur du citoyen.
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