March 18, 2024
SAAQ: no citizen should be forgotten
A road accident victim filed a complaint against the Société de l’assurance automobile du Québec (SAAQ) when it forgot to adjust his compensation.
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March 4, 2024Home care: rigour is essential when assessing sores
Read moreThe family of a person who died filed a complaint against the staff of a CLSC who should have paid more attention to the person’s condition.
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February 19, 2024Social assistance: the decision must be made by the section in charge
Read moreA former detainee filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale when it turned down his social assistance application.
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February 13, 2024
Reaction to the draft Regulation to amend the Regulation respecting financial assistance for education expenses
Read moreIn a letter to the Minister of Higher Education, Ombudsperson Marc-André Dowd commented on the draft Regulation to amend the Regulation respecting financial assistance for education expenses.
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February 12, 2024
Reaction to Bill 48
Read moreIn a letter to the Committee on Transportation and the Environment, Ombudsperson Marc-André Dowd commented on Bill 48 – Act to amend mainly the Highway Safety Code to introduce provisions relating to detection systems and other highway safety-related provisions.
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February 8, 2024
Reaction to Bill 46
Read moreIn a letter to the Committee on Citizen Relations, Ombudsperson Marc-André Dowd commented on Bill 46 – Act to improve the protection of children receiving educational childcare services.
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February 6, 2024
Reaction to Bill 37
Read moreOn February 6, 2024, Ombudsperson Marc-André Dowd commented on Bill 37 (Act respecting the Commissioner for Children’s Well-Being and Rights) before a parliamentary committee.
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February 5, 2024CHSLD: offer care and services adapted to residents’ individual conditions
Read moreA woman filed a complaint against a private CHSLD because the residents did not always get customized care.
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January 31, 2024
Intervention at Centre de protection et de réadaptation pour les jeunes et les mères en difficulté d'adaptation Charles-Édouard-Bourgeois
Read moreThe Protecteur du citoyen received a report concerning the Le Séjour unit of Centre de protection et de réadaptation pour les jeunes et les mères en difficulté d'adaptation Charles-Édouard-Bourgeois. Various practices by the educational staff, including disciplinary measures, were deemed inappropriate. The Protecteur du citoyen decided to intervene.
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January 22, 2024CNESST: for exceptional cases, make an exception
Read moreA man injured on the job filed a complaint against the Commission des normes, de l'équité, de la santé et de la sécurité du travail. The agency was making it difficult for him to be reimbursed.
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