News

March 31, 2022

Health and social services

Intervention at CIUSSS de l'Est-de-l'Île-de-Montréal

The Protecteur du citoyen received a report about the emergency room at Hôpital Santa Cabrini Ospedale, in Montréal. Every month, hundreds of people remain longer than the 24-hour limit set by the Department. The Protecteur du citoyen decided to intervene.

Fauteuil roulant placé devant une fenêtre et près d'un lit

March 28, 2022

Intermediate resource: ensure quality services for residents with disabilities

A young person with autism who had a severe disability lived at an intermediate resource. His mother felt that the services there were poor. She took her son out of the residence and complained to the Protecteur du citoyen.

March 17, 2022

News

Marc-André Dowd has been appointed the 8th Protecteur du citoyen

On March 17, 2022, the National Assembly of Québec appointed Mr. Marc-André Dowd the Protecteur du citoyen. The motion was passed unanimously. His term of office will begin on March 27, 2022.

Jeune femme assise sur un divan et regardant au loin

March 14, 2022

Crime victims: sometimes services have to be customized

A crime victim contacted the Direction générale de l’indemnisation des victimes d’actes criminels. The agency authorized psychological counselling but refused to allow the sessions to be held by phone. The victim, who had mobility problems, complained to the Protecteur du citoyen.

March 10, 2022

Health and social services

Intervention with CHSLD Pavillon Philippe-Lapointe

The Protecteur du citoyen received a report about the care offered to the residents of Pavillon Philippe-Lapointe, a residential and long-term care centre (CHSLD) located in the Laurentians. The Protecteur du citoyen decided to intervene.

Homme triste et songeur assis sur son lit

March 7, 2022

Help informal caregivers who need rest

An informal caregiver tried to find a respite resource that would take care of his spouse for a few days. He was exhausted and really needed to rest. However, no place was available in his region. He complained to the Protecteur du citoyen.

Étudiant assis dans un endroit public avec son ordinateur et un café

March 3, 2022

Special Reports

Student Financial Assistance: give better support to students by being transparent and truly listening

Today, Québec Ombudsperson Marie Rinfret released a special report on how the public student financial assistance system is managed. The report describes what needs to be done to correct the lack of transparency and listening.

March 2, 2022

News

All our empathy and support to Ukraine and to its Ombudsperson

On March 2, 2022, Québec Ombudsperson Marie Rinfret wrote to the Parliament Commissioner for Human Rights and Ombudsman in Ukraine, Liudmyla Leontiivna Denisova.

February 18, 2022

Bills and legislation

Reaction to Bill 17

In a letter sent to the Committee on Public Finances on February 16, 2022, the Québec Ombudsperson commented on Bill 17, Act respecting the implementation of certain provisions of the Budget Speech of 25 March 2021 and amending other provisions.

February 14, 2022

Bills and legislation

Reaction to Bill 15

In a letter sent to the Committee on Health and Social Services on February 10, 2022, the Québec Ombudsperson commented on Bill 15, Act to amend the Youth Protection Act and other legislative provisions.

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