News

January 13, 2022

Health and social services

Intervention with CISSS de Chaudière-Appalaches

The Protecteur du citoyen received a report about the CHSLDs of Chaudière-Appalaches. Apparently, the presence of a nurse was not ensured at all times. The Protecteur du citoyen decided to intervene.

Dame aux cheveux blancs assise sur le divan et tenant sa canne

January 10, 2022

Disability pension: the social and occupational context must be considered in certain cases

A person considered that she was unfit for work because of her physical condition. She approached Retraite Québec about a disability pension, but was turned down. She complained to the Protecteur du citoyen.

December 13, 2021

Spinal muscular dystrophy: give access to treatment quickly

A boy with spinal muscular dystrophy was prescribed medication to treat the illness. A year later, he still had not been treated. His mother complained to the Protecteur du citoyen.

Jeune femme triste assise sur le divan et regardant son cellulaire

December 8, 2021

Useful tip

Crime victim compensation: important changes

Crime victims and their families will now be given better support under the law. Here’s an overview of the main changes.

November 30, 2021

Bills and legislation

Reaction to the draft Regulation to amend the Regulation respecting the application of the Public Curator Act

In a letter sent to the Public Curator on November 26, 2021, the Québec Ombudsperson commented on the draft Regulation to amend the Regulation respecting the application of the Public Curator Act.

November 29, 2021

Bills and legislation

Brief by the Protecteur du citoyen on Bill 1

On November 25, 2021, the Québec Ombudsperson sent the Committee on Citizen Relations a brief on Bill 1 – Act to amend the Educational Childcare Act to improve access to the educational childcare services network and complete its development.

Adolescente affichant un air surpris en tenant ses cahiers

November 29, 2021

Ministère de l’Éducation: react quickly based on the school calendar

A student learned that she no longer qualified for instruction in English. Her father took steps for her to at least finish secondary school in English. When he had not heard back by the start of the school year, he contacted the Protecteur du citoyen.

November 25, 2021

News

The Québec Ombudsperson is elected AOMF president

The Québec Ombudsperson is the new president of the Association des Ombudsmans et Médiateurs de la Francophonie (AOMF). Marie Rinfret was elected for a three-year term of office on Thursday, November 25, 2021.

Homme âgé portant un masque regardant à travers le store

November 23, 2021

Special Reports

First wave of COVID-19 in CHSLDs: Protecteur du citoyen's final report

In May 2020, the Protecteur du citoyen announced that it would conduct an investigation on how the COVID-19 crisis was handled in CHSLDs during the first wave of the pandemic—the most deadly and di

Femme enceinte assise sur un divan et tenant son ventre arrondi

November 17, 2021

Useful tip

Infertility before age 41: free medically assisted procreation is back

Since November 15, 2021, fertility services are once again covered by the public system. Here are a few conditions that apply.

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