1. October 4, 2021
    Bills and legislation

    Brief by the Protecteur du citoyen on Bill 101

    On September 30, 2021, Québec Ombudsperson sent the Committee on Citizen Relations a brief about Bill 101, Act to strengthen the fight against maltreatment of seniors and other persons of full age in vulnerable situations as well as the monitoring of the quality of health services and social services.

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  2. September 27, 2021
    Bills and legislation

    Reaction to Bill 100

    In a letter sent to the Committee on Labour and the Economy on September 23, 2021, the Québec Ombudsperson commented on Bill 100, Tourist Accommodation Act.

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  3. September 27, 2021

    SAAQ: an internal mistake must not hinder a citizen’s

    A citizen with a disability wanted to have his vehicle adapted. He applied for financial assistance from the Société de l’assurance automobile du Québec (SAAQ). He sent in the required documents more than once, but he was told that his application had not been received. The man complained to the Protecteur du citoyen.

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  4. September 7, 2021

    Installing a catheter: beware of infection

    A hospital patient with a catheter complained of pain. The nurses were not worried about it, but a few days later, they discovered a serious infection. The man had to be treated urgently. When he got better, he complained to the Protecteur du citoyen.

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