Foster families: ensure that foster-child allowances are properly managed

  • October 12, 2021
Adolescente pensive assise près d'une fenêtre

The context

The complaint

Wanting to receive the amount she had been entitled to, the young girl complained to the Québec Ombudsman.

What the investigation showed

The outcome

At the Québec Ombudsman’s request, the CISSS reimbursed the teenager, issuing the $2,000 she was entitled to. The institution also took the required measures to better supervise the foster family.

This case was taken from our 2020-2021 Annual Report.

The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint with the Québec Ombudsman by calling 1-800-463-5070 or use our online complaint form.