News

A citizen with a disability wanted to have his vehicle adapted. He applied for financial assistance from the Société de l’assurance automobile du Québec (SAAQ). He sent in the required documents more than once, but he was told that his application had not been received. The man complained to the Protecteur du citoyen.

A hospital patient with a catheter complained of pain. The nurses were not worried about it, but a few days later, they discovered a serious infection. The man had to be treated urgently. When he got better, he complained to the Protecteur du citoyen.

A person was diagnosed with post-traumatic stress disorder after harrowing events at work. The person contacted the Commission des normes, de l’équité, de la santé et de la sécurité du travail. When the claim was rejected, the person complained to the Protecteur du citoyen.

A person complained about a private senior’s residence. The service quality and complaints commissioner handled the complaint but the residence was uncooperative. Disappointed by the commissioner’s conclusions, the person contacted the Protecteur du citoyen.