News

November 29, 2021

Bills and legislation

Brief by the Protecteur du citoyen on Bill 1

On November 25, 2021, the Québec Ombudsperson sent the Committee on Citizen Relations a brief on Bill 1 – Act to amend the Educational Childcare Act to improve access to the educational childcare services network and complete its development.

Adolescente affichant un air surpris en tenant ses cahiers

November 29, 2021

Ministère de l’Éducation: react quickly based on the school calendar

A student learned that she no longer qualified for instruction in English. Her father took steps for her to at least finish secondary school in English. When he had not heard back by the start of the school year, he contacted the Protecteur du citoyen.

November 25, 2021

News

The Québec Ombudsperson is elected AOMF president

The Québec Ombudsperson is the new president of the Association des Ombudsmans et Médiateurs de la Francophonie (AOMF). Marie Rinfret was elected for a three-year term of office on Thursday, November 25, 2021.

Homme âgé portant un masque regardant à travers le store

November 23, 2021

Special Reports

First wave of COVID-19 in CHSLDs: Protecteur du citoyen's final report

In May 2020, the Protecteur du citoyen announced that it would conduct an investigation on how the COVID-19 crisis was handled in CHSLDs during the first wave of the pandemic—the most deadly and di

Dame âgée assise sur une chaise et parlant au téléphone

October 28, 2021

Special Reports

For access to public residential resources that respects the rights and needs of elderly people and of their families

Every year in Québec, more than 21,000 elderly people need a place in a public residential resource. The Protecteur du citoyen investigated the rules and practices surrounding access to permanent residential resources. On October 28, 2021, it released a special report on the subject.

Pelle mécanique près d'une maison et d'un amas de terre

October 18, 2021

Unauthorized work in a wetland: the Ministère de l’Environnement must pay attention to context

A woman had some backfilling done. The Ministère de l’Environnement et de la Lutte contre les changements climatiques said that she was not authorized to do so and demanded that she restore the site to its original condition, even though the municipality had told her she could go ahead with the work. She complained to the Protecteur du citoyen.

October 14, 2021

News

October 14, 2021 — Ombuds Day

On October 14, 2021, let’s mark Ombuds Day together.

October 12, 2021

Bills and legislation

Brief by the Protecteur du citoyen on Bill 96

On October 7, 2021, Québec Ombudsperson sent a brief to the Committee on Culture and Education on Bill 96, Act respecting French, the official and common language of Québec.

Adolescente pensive assise près d'une fenêtre

October 12, 2021

Foster families: ensure that foster-child allowances are properly managed

A teenager was living in a foster family. She said that while she lived there, she did not get her personal-expense allowance. She complained to the Protecteur du citoyen.

October 4, 2021

Bills and legislation

Brief by the Protecteur du citoyen on Bill 101

On September 30, 2021, Québec Ombudsperson sent the Committee on Citizen Relations a brief about Bill 101, Act to strengthen the fight against maltreatment of seniors and other persons of full age in vulnerable situations as well as the monitoring of the quality of health services and social services.

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