CNESST: important to dig deeper

  • February 14, 2022
Une femme tient son épaule douloureuse

The context

The complaint

As the woman saw it, the pain was directly related to her work tasks. She felt that she qualified for compensation. She complained to the Québec Ombudsman.

What the investigation showed

The outcome

Thanks to the Québec Ombudsman, the worker’s claim was reassessed. In the end, the review agent approved it and the citizen received the amounts she was entitled to.

This case was taken from our 2020-2021 Annual Report.

The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint with the Québec Ombudsman by calling 1-800-463-5070 or use our online complaint form.