What the investigation showed
There are very few respite places in the health network for families in this situation, while the community network struggles to provide special-needs services. Even before analyzing the file, the Québec Ombudsman was well aware of this kind of problem. In fact, it had brought up the issue in a 2020 brief.
The Québec Ombudsman contacted the family’s social worker to try to find a solution. It was agreed that a person whom the mother knew would spend two weekends at the house. This way, the father and son were able to take a few days’ vacation.
This case was taken from our 2020-2021 Annual Report.
The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint by calling 1-800-463-5070 or using our online complaint form.