Crime victims: sometimes services have to be customized

  • March 14, 2022
Jeune femme assise sur un divan et regardant au loin

The context

The complaint

What the investigation showed

The outcome

At the Québec Ombudsman’s request, DGIVAC made an exception for the woman and authorized reimbursement for the phone counselling sessions.

This case was taken from our 2020-2021 Annual Report.

The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint with the Québec Ombudsman by calling 1-800-463-5070 or use our online complaint form.