The Québec Ombudsperson is the new president of the Association des Ombudsmans et Médiateurs de la Francophonie (AOMF). Marie Rinfret was elected for a three-year term of office on Thursday, November 25, 2021.
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November 23, 2021First wave of COVID-19 in CHSLDs: Protecteur du citoyen's final report
Read moreIn May 2020, the Protecteur du citoyen announced that it would conduct an investigation on how the COVID-19 crisis was handled in CHSLDs during the first wave of the pandemic—the most deadly and di
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October 28, 2021For access to public residential resources that respects the rights and needs of elderly people and of their families
Read moreEvery year in Québec, more than 21,000 elderly people need a place in a public residential resource. The Protecteur du citoyen investigated the rules and practices surrounding access to permanent residential resources. On October 28, 2021, it released a special report on the subject.
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October 18, 2021Unauthorized work in a wetland: the Ministère de l’Environnement must pay attention to context
Read moreA woman had some backfilling done. The Ministère de l’Environnement et de la Lutte contre les changements climatiques said that she was not authorized to do so and demanded that she restore the site to its original condition, even though the municipality had told her she could go ahead with the work. She complained to the Protecteur du citoyen.
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October 14, 2021
October 14, 2021 — Ombuds Day
Read moreOn October 14, 2021, let’s mark Ombuds Day together.
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October 12, 2021
Brief by the Protecteur du citoyen on Bill 96
Read moreOn October 7, 2021, Québec Ombudsperson sent a brief to the Committee on Culture and Education on Bill 96, Act respecting French, the official and common language of Québec.
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October 12, 2021Foster families: ensure that foster-child allowances are properly managed
Read moreA teenager was living in a foster family. She said that while she lived there, she did not get her personal-expense allowance. She complained to the Protecteur du citoyen.
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October 4, 2021
Brief by the Protecteur du citoyen on Bill 101
Read moreOn September 30, 2021, Québec Ombudsperson sent the Committee on Citizen Relations a brief about Bill 101, Act to strengthen the fight against maltreatment of seniors and other persons of full age in vulnerable situations as well as the monitoring of the quality of health services and social services.
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August 18, 2021
Intervention at Hôpital Anna-Laberge
Read moreThe Protecteur du citoyen was informed about various problems with the care and services at the emergency room of Hôpital Anna-Laberge. It decided to intervene.
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