Further to the high volume of requests received by the Protecteur du citoyen concerning the mandatory wearing of masks or other face covers in enclosed public spaces throughout Québec as of July 18, we wish to inform you that the Protecteur du citoyen considers this decision reasonable in the context of the COVID-19 pandemic.
News
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June 10, 2020
The financial contribution of adult residents of CHSLDs: inequality that needs correcting
Read moreOn June 10, 2020, the Protecteur du citoyen released an opinion on CHSLD lodging fees revealing significant disparities in how residents’ contribution is calculated. It made three recommendations to the Ministère de la Santé et des Services sociaux.
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June 4, 2020
A new look for the Protecteur du citoyen
Read moreToday, the Protecteur du citoyen unveils its new visual identity. Modern and minimalist, it echoes the institution’s mission that puts people front and centre.
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June 3, 2020
COVID-19 and students with a disability: the Protecteur du citoyen makes recommendations
Read moreThe parents of children with disabilities approached the Protecteur du citoyen. Because of the pandemic and school closures, these families find themselves in vulnerable situations. The Ombudsperson wrote to the Minister of Education and Higher Education regarding this subject.
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May 28, 2020
The Protecteur du citoyen’s report on implementation of the Act to facilitate the disclosure of wrongdoings relating to public bodies
Read moreOn May 1, 2017, the Act to facilitate the disclosure of wrongdoings relating to public bodies came into force. In a report released on May 28, 2020, the Protecteur du citoyen took stock of the implementation of the Act.
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March 19, 2020
COVID-19 pandemic — Important message
Read moreDue to the exceptional circumstances stemming from COVID-19, our offices are currently closed. We urge you to file your complaint using our online form. Only requests concerning the health and safety of individuals are handled. Thank you for understanding.
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February 27, 2020So that taxpayers’ rights are upheld in settlements with Revenu Québec
Read moreThe Protecteur du citoyen investigated into settlements between Revenu Québec and certain taxpayers. On February 27, 2020, it released its investigation report on the subject.
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December 5, 2019
The Protecteur du citoyen at the Laurent Commission
Read moreThe Special Committee on the Rights of the Child and Youth Protection is currently holding public hearings. On December 5, 2019, the Protecteur du citoyen presented a brief.
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December 2, 2019
Intervention at Centre intégré de santé et de services sociaux de la Montérégie-Centre
Read moreThe Protecteur du citoyen learned that someone who had just registered with a family doctor had to start the process of registering on the Québec Family Doctor Finder (GAMF) from scratch. The Protecteur du citoyen decided to intervene on its own initiative.
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November 20, 2019
30th anniversary of the Convention on the Rights of the Child
Read moreThirty years ago today, the General Assembly of the United Nations (UN) adopted the Convention on the Rights of the Child.
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