2020-2021 Annual Report
- September 30, 2021
Message from the Ombudsperson
Learning from the crisis and acting now
"In reaction to the COVID-19 crisis, in the spring of 2020, Québec quickly came to a standstill. However, the health and social services network was put on high alert. As the months went by, a portrait emerged of people severely affected by the consequences of the pandemic which created and accentuated many vulnerabilities in an incalculable number of individuals. Given this context, "learning from the crisis" must be broadened. All public services must feel summoned to act. As we edge towards a post-COVID-19 world, the humanity and empathy we witnessed despite the torment within residential and long-term care centres (CHSLDs) must now, more than ever, set the tone for the concerns and actions of government departments and agencies, and healthcare institutions."
Marie Rinfret, Québec Ombudsperson
At a glance
requests processed
complaints, reports and disclosures
referrals and information requests
calls received
of calls answered in less than 20 seconds
of recommendations accepted following our investigations
Table of contents
- Message from the Ombudsperson
- Highlights
- A few statistics
- Public service
- Agence du revenu du Québec (Revenu Québec)
- Commission des normes, de l'équité, de la santé et de la sécurité du travail
- Curateur publique
- Ministère de l’Éducation
- Ministère de l'Énergie et des Ressources naturelles
- Ministère de l'Enseignement supérieur
- Ministère de l'Environnement et de la Lutte contre les changements climatiques
- Ministère de l’Immigration, de la Francisation et de l’Intégration
- Ministère de la Justice
- Ministère des Forêts, de la Faune et des Parcs
- Ministère des Transports
- Ministère du Travail, de l’Emploi et de la Solidarité sociale
- Retraite Québec
- Société d'habitation du Québec
- Société de l’assurance automobile du Québec
- Correctional services
- Health and social services network
- Public integrity
- List of recommendations
- Follow-up to the recommendations in the Québec Ombudsman's 2020-2021 Annual Report
- 2020-2021 Annual Report
- Annual Management Report (French only)
* These PDF versions are available for people with a permanent or temporary impairment.
