2021-2022 Annual Report

  • December 1, 2022
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Rapport annuel 2021-2022

2021-2022 Annual Report

  • December 1, 2022

Message from the Québec Ombudsman

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Québec Ombudsman Marc-André Dowd

Getting back on our feet again after the harsh blows of the pandemic

"At a time when numerous practices within government departments and agencies are evolving because of an intransigent virus and its attendant constraints, this sea change must be geared towards solutions and innovations that reassure citizens that they are being heard and that their essential needs are being taken into account.  

We’ve seen it happen. When means must be deployed immediately and everyone’s safety is threatened, energy and resources are mobilized. I am appealing to this agility to reformat and enrich the slate of services as needed."

Marc-André Dowd, Québec Ombudsman

At a glance

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22669

requests processed

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12765

complaints, reports and disclosures

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9904

referrals and information requests

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48481

calls received

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12

interventions on bills and draft regulations

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3

special reports

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Public administration Highlights

Public service

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Correctional services Highlights

Correctional services

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Health and social services Highlights

Health and social services

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Public integrity Highlights

Public integrity

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Archives

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