2021-2022 Annual Report
- December 1, 2022
Message from the Québec Ombudsman
Getting back on our feet again after the harsh blows of the pandemic
"At a time when numerous practices within government departments and agencies are evolving because of an intransigent virus and its attendant constraints, this sea change must be geared towards solutions and innovations that reassure citizens that they are being heard and that their essential needs are being taken into account.
We’ve seen it happen. When means must be deployed immediately and everyone’s safety is threatened, energy and resources are mobilized. I am appealing to this agility to reformat and enrich the slate of services as needed."
Marc-André Dowd, Québec Ombudsman
At a glance
requests processed
complaints, reports and disclosures
referrals and information requests
calls received
interventions on bills and draft regulations
special reports
Table of contents
- Message from the Québec Ombudsman
- Highlights
- A few statistics
- Public service
- Agence du revenu du Québec (Revenu Québec)
- Commission de protection du territoire agricole du Québec
- Commission des normes, de l'équité, de la santé et de la sécurité du travail
- Ministère de l’Éducation
- Ministère de l'Énergie et des Ressources naturelles
- Ministère de l'Enseignement supérieur
- Ministère de l’Immigration, de la Francisation et de l’Intégration
- Ministère de la Famille
- Ministère de la Justice
- Ministère de la Sécurité publique
- Ministère du Travail, de l’Emploi et de la Solidarité sociale
- Office de la protection du consommateur
- Office québécois de la langue française
- Retraite Québec
- Société d'habitation du Québec
- Société de l’assurance automobile du Québec
- Correctional services
- Health and social services network
- Public integrity
- List of recommendations
- Follow-up to the recommendations in the Québec Ombudsman's 2021-2022 Annual Report
- 2021-2022 Annual Report
- Report on the first wave of COVID-19 in CHSLDs: update (French only)
- Annual Management Report (French only)
* These PDF versions are available for people with a permanent or temporary impairment.
