Unauthorized work in a wetland: the Ministère de l’Environnement must pay attention to context

  • October 18, 2021
Pelle mécanique près d'une maison et d'un amas de terre

The context

The complaint

Since the municipality had misinformed her, the citizen felt that the Department was being too severe. The work it required her to do would have cost her too much. She complained to the Québec Ombudsman.

What the investigation showed

The outcome

After the Québec Ombudsman intervened, the Department proposed a solution. Rather than removing the backfill, she could simply plant some vegetation, at much lower cost. Both parties agreed to this way of proceeding.

This case was taken from our 2020-2021 Annual Report.

The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint with the Québec Ombudsman by calling 1-800-463-5070 or use our online complaint form.