Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. September 17 2018

    A woman asked a hospital for a CD copy of her X-rays. When she was charged fees, she complained to the Québec Ombudsman.

  2. September 10 2018

    A business felt that it has lost a potential customer because he had been given inaccurate information by the Office de la protection du consommateur. A staff member of the business in question complained to the Québec Ombudsman.

  3. September 4 2018

    A person who had been receiving social assistance felt that the Department was slow to reinstitute his benefits. He complained to the Québec Ombudsman.

  4. August 27 2018

    An elderly woman complained to the Québec Ombudsman because she was obliged to remain seated in an armchair at the hospital, despite her requests to be put back in bed.

  5. August 20 2018

    A woman applied for financial assistance for damage to her house due to flooding. Because the Ministère de la Sécurité publique was slow to process her application, she complained to the Québec Ombudsman, fearing that it would be turned down.

  6. July 16 2018

    Dissatisfied with the Ministère de la Justice’s response to her complaint concerning a court clerk, a woman turned to the Québec Ombudsman.

  7. July 9 2018

    After being released from hospital during the night, an elderly man wearing only a hospital gown was taken to his daughter’s house. The daughter complained to the Québec Ombudsman.

  8. July 3 2018

    A citizen applied to the Ministère de l’Immigration, de la Diversité et de l’Inclusion to sponsor his spouse, who lived abroad. His application having been turned down, he complained to the Québec Ombudsman.

  9. June 26 2018

    A detainee who had a toothache was refused pain medication. She complained to the Québec Ombudsman.

  10. June 18 2018

    A woman complained to the Québec Ombudsman because the CLSC’s occupational therapist had taken six months to process the woman’s application for adapted material.