Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

Search engine

  1. October 29 2018

    A woman fractured her ankle. She went to an emergency room, where she was prescribed an orthopedic boot. She was charged fees for the boot, so she complained to the Québec Ombudsman.

  2. October 22 2018

    A man wanted to complain about the agency Transition énergétique Québec. He never reached the Complaint Management Office. He complained to the Québec Ombudsman.

  3. October 15 2018

    A woman criticized a community organization for not informing its members that they had the right to complain about the quality of the services received. She complained to the Québec Ombudsman.

  4. October 9 2018

    A detainee without money asked for a change of clothing. Without any news about his request after two weeks, he complained to the Québec Ombudsman.

  5. October 1 2018

    Because of the administrative problems a youth centre was having, a father had trouble seeing his child as agreed. He complained to the Québec Ombudsman.

  6. September 24 2018

    The CNESST refused to compensate a man who was injured on the job. He complained to the Québec Ombudsman.

  7. September 17 2018

    A woman asked a hospital for a CD copy of her X-rays. When she was charged fees, she complained to the Québec Ombudsman.

  8. September 10 2018

    A business felt that it has lost a potential customer because he had been given inaccurate information by the Office de la protection du consommateur. A staff member of the business in question complained to the Québec Ombudsman.

  9. September 4 2018

    A person who had been receiving social assistance felt that the Department was slow to reinstitute his benefits. He complained to the Québec Ombudsman.

  10. August 27 2018

    An elderly woman complained to the Québec Ombudsman because she was obliged to remain seated in an armchair at the hospital, despite her requests to be put back in bed.