Annual Reports

The Ombudsperson Marie Rinfret tabled her 2019-2020 Annual Report at the National Assembly. In it, she presents her findings concerning the quality and integrity of Québec public services.

This year, the investigations by the Québec Ombudsman compel her to press the authorities—government departments and agencies as well as the health and social services network—to get moving.

"But what about the conclusions, rigorously documented by interdepartmental committees or public inquiry commissions, that languish for months or even years without outcomes?" asks Marie Rinfret. "Some of them never lead to the corrective measures needed. In the meantime, people, sometimes among our most vulnerable, bear the brunt of these long delays or of projects left by the wayside."

To see :

• The 2019-2020 Annual Report website
   
• The interactive version of the 2019-2020 Annual Report
• The 2019-2020 Annual Report in PDF*
   
• Press releases
• Speech of the Ombudsperson Marie Rinfret

To read a specific chapter of the 2019-2020 Annual Report:

• Message from the Ombudsperson
• Highlights
• A few statistics
• Public service
  • Agence du revenu du Québec (Revenu Québec)
  • Police Ethics Commissioner
  • Commission des normes, de l'équité, de la santé et de la sécurité du travail
  • – Direction de l'indemnisation des victimes d'actes criminels
  • Ministère de l’Agriculture, des Pêcheries et de l’Alimentation
  • Ministère de l’Éducation et de l’Enseignement supérieur
  • Ministère de l’Immigration, de la Francisation et de l’Intégration
  • Ministère de la Justice
  • Ministère de la Sécurité publique – Disaster relief
  • Ministère des Transports
  • Ministère du Travail, de l’Emploi et de la Solidarité sociale
  • – Directeur de l'état civil
  • Retraite Québec
  • Société de l’assurance automobile du Québec
  • Transition énergétique Québec
• Correctional services
• Health and social services network
  • Disabilities
  • Troubled youth
  • Régie de l'assurance maladie du Québec
  • Mental health and addictions
  • Physical health
  • Home support
  • Support for elderly autonomy
  • Service support
• Public integrity investigations
• List of recommendations
• Follow-up to the recommendations in the Québec Ombudsman's 2018-2019 Annual Report

* This PDF version is available for people with a permanent or temporary impairment.

2019-2020 Annual Management Report:

See the Annual Management Report in PDF (French only)*