Annual Reports
2016-2017 Annual Report
The Ombudsperson Marie Rinfret tabled the 47th edition of the organization’s Annual Report in the National Assembly on September 28th, 2017. She pointed out that any change within public services must be planned with rigour, vision and a focus on the well-being of citizens.
"That is why government departments, agencies, and institutions of the health and social services network must assess the whys and wherefores and gauge the impact of any proposed change on people before introducing changes." - Marie Rinfret
- See an interactive version of the ANNUAL REPORT
- See the ANNUAL REPORT in PDF*
- Press releases
- Speech of the Ombudsperson at the tabling of the 2016-2017 Annual Report
To read a specific chapter of the 2016-2017 Annual Report:
- Message from the Québec Ombudsperson
- Highlights
- Public service
- Agence du revenu du Québec (Revenu Québec)
- Commission des norme, de l'équité, de la santé et de la sécurité du travail (CNESST)
- Commission des norme, de l'équité, de la santé et de la sécurité du travail - Direction de l'indemnisation des victimes d'actes criminels
- Ministère du Développement durable, de l'Environnement et de la lutte contre les changements climatiques
- Ministère de l’Éducation et de l’Enseignement supérieur
- Ministère de l'Énergie et des Ressources naturelles
- Ministère des Forêts, de la Faune et des Parcs
- Ministère de l’Immigration, de la Diversité et de l’Inclusion
- Ministère du Travail, de l’Emploi et de la Solidarité sociale
- Retraite Québec
- Société de l’assurance automobile du Québec (SAAQ)
- Report by the Correctional Ombudsman of Québec
- The Ministère de la Santé et des Services sociaux and its service network
- Parliamentary watch report
- Results in figures
- Follow-up to recommendations in the Québec Ombudsman's Annual Reports
- Recommendations in the 2016-2017 Annual Report
2016-2017 Annual Management Report:
* This PDF version is also available for people with a permanent or temporary impairment.