Intermediate resource: ensure quality services for residents with disabilities

  • March 28, 2022
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The context

The complaint

To prevent other families from having to suffer the same experience, the mother complained to the Québec Ombudsman.

What the investigation showed

The outcome

The Québec Ombudsman recommended that the institution clarify these roles and responsibilities.  It also recommended an administrative investigation into the resource aimed at assessing the care provided to the residents and into the approach with their families.

The institution agreed to implement both recommendations.

This case was taken from our 2020-2021 Annual Report.

The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint with the Québec Ombudsman by calling 1-800-463-5070 or use our online complaint form.