News

January 31, 2017

Health and social services

Intervention report concerning Centre intégré de santé et de services sociaux de la Gaspésie

The Protecteur du citoyen received a report denouncing deficiencies in the care and services offered to Centre intégré de santé et de services sociaux de la Gaspésie users. The investigation it conducted concerned residential and long-term care centres as well as hospitals and CLSCs in the region.

December 8, 2016

Health and social services

Intervention report concerning Institut universitaire en santé mentale de Montréal

Situations of violation of users' rights and of deficient service and care quality at Institut universitaire en santé mentale de Montréal were reported to the Protecteur du citoyen.

November 25, 2016

News

Call to parents: survey closed

Are you a parent? Have you already filed a complaint in school or with the student ombudsman because you were dissatisfied or your child experienced a problem? The Protecteur du citoyen invited you to answer a short survey on the subject. Note that the survey is now closed.

November 14, 2016

News

Changes at the Protecteur du citoyen

In office for ten years, Ombudsperson Raymonde Saint-Germain is leaving the Protecteur du citoyen today. In the meantime, Mr. Claude Dussault will be the Acting Ombudsman.

October 26, 2016

Health and social services

Intervention report concerning Centre hospitalier régional de Lanaudière

The Protecteur du citoyen received a report concerning violation of the rights of users hospitalized on units 4C and 4D of Centre hospitalier régional de Lanaudière.

September 15, 2016

Special Reports

Compensation for crime victims: for effective and prompt management of vulnerable people

In an investigation report released on September 15, 2016, the Protecteur du citoyen homes in on the main problems concerning the public compensation system for crime victims (IVAC) and makes 33 recommendations that could be implemented without changing the current legal framework.

June 27, 2016

Health and social services

Doors of users’ rooms locked at night at Institut Philippe-Pinel de Montréal

Within the context of an investigation concerning Institut Philippe-Pinel de Montréal, on its own initiative the Protecteur du citoyen examined the question of locking the doors of patients’ rooms at night.

February 18, 2016

Special Reports

Detention conditions, administration of justice and crime prevention in Nunavik

In a report tabled today, the Protecteur du citoyen concluded that detention conditions are substandard, that the administration of justice should take the specific characteristics of the territory into better account, and that crime prevention measures are woefully lacking.

December 1, 2015

Special Reports

Investigation into the delays for adapting the homes of persons severely disabled by a road accident

In a report released today concerning the SAAQ, the Protecteur du citoyen called attention to wait times of more than two years before the homes of severely injured persons are adapted to their new condition.

October 5, 2015

Special Reports

Formal opinion on the accessory costs in health and social services

The Protecteur du citoyen espouses the principle and purpose of health and social services legislation, which is to promote access for all to health services of the best possible quality, regardless of the ability to pay.

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