Madam Marie Rinfret is the seventh in a line of ombudspersons. She succeeds Madam Raymonde Saint-Germain, who left office in November 2016.
News
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March 1, 2017
Intervention report concerning quotas on incontinence products
Read moreThe Protecteur du citoyen conducted an investigation into allegations of quotas on incontinence briefs in residential and long-term care centres (CHSLDs).
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January 31, 2017
Intervention report concerning Centre intégré de santé et de services sociaux de la Gaspésie
Read moreThe Protecteur du citoyen received a report denouncing deficiencies in the care and services offered to Centre intégré de santé et de services sociaux de la Gaspésie users. The investigation it conducted concerned residential and long-term care centres as well as hospitals and CLSCs in the region.
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December 8, 2016
Intervention report concerning Institut universitaire en santé mentale de Montréal
Read moreSituations of violation of users' rights and of deficient service and care quality at Institut universitaire en santé mentale de Montréal were reported to the Protecteur du citoyen.
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November 25, 2016
Call to parents: survey closed
Read moreAre you a parent? Have you already filed a complaint in school or with the student ombudsman because you were dissatisfied or your child experienced a problem? The Protecteur du citoyen invited you to answer a short survey on the subject. Note that the survey is now closed.
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November 14, 2016
Changes at the Protecteur du citoyen
Read moreIn office for ten years, Ombudsperson Raymonde Saint-Germain is leaving the Protecteur du citoyen today. In the meantime, Mr. Claude Dussault will be the Acting Ombudsman. -
October 26, 2016
Intervention report concerning Centre hospitalier régional de Lanaudière
Read moreThe Protecteur du citoyen received a report concerning violation of the rights of users hospitalized on units 4C and 4D of Centre hospitalier régional de Lanaudière.
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September 15, 2016
Compensation for crime victims: for effective and prompt management of vulnerable people
Read moreIn an investigation report released on September 15, 2016, the Protecteur du citoyen homes in on the main problems concerning the public compensation system for crime victims (IVAC) and makes 33 recommendations that could be implemented without changing the current legal framework. -
June 27, 2016
Doors of users’ rooms locked at night at Institut Philippe-Pinel de Montréal
Read moreWithin the context of an investigation concerning Institut Philippe-Pinel de Montréal, on its own initiative the Protecteur du citoyen examined the question of locking the doors of patients’ rooms at night.
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February 18, 2016
Detention conditions, administration of justice and crime prevention in Nunavik
Read moreIn a report tabled today, the Protecteur du citoyen concluded that detention conditions are substandard, that the administration of justice should take the specific characteristics of the territory into better account, and that crime prevention measures are woefully lacking.
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