The Protecteur du citoyen received a report condemning situations of violation of users' rights and deficient care and service quality at Institut universitaire en santé mentale de Montréal. According to the reporters, isolation practices potentially harmful to users had occurred on the psychiatric intensive care unit in particular.
The Protecteur du citoyen decided to intervene to ensure that the institution promotes practices respectful of users' rights, sees to the proper application of these practices and has infrastructure that enables safe care provision.
The investigation by the Protecteur du citoyen revealed deficiencies, especially in the unsafe design of isolation rooms and in the implementation of the protocol on applying means of control such as isolation.
The Protecteur du citoyen made seven recommendations to Institut universitaire en santé mentale de Montréal, which pledged to act on them as soon as possible.
The Protecteur du citoyen sees to it that the rights of health and social services network users are upheld. Want to report a troubling situation you have witnessed? Do you feel that the rights of a service user or several service users have not been respected? Report it by calling us at 1-800-463-5070 or by using our online complaint form.
