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November 14, 2022
Student financial assistance: do not penalize a student for her university’s mistake
A student lodged a complaint against student financial assistance, which wanted her to pay back several thousand dollars.
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February 20, 2023
People who live outside Québec: don’t pay ahead of time for care you may or may not receive
A man filed a complaint against a hospital that billed for services ahead of time without knowing whether they would really be delivered.
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January 23, 2023
Taxes: make sure that your accountant is reliable
A person filed a complaint against Revenu Québec when it failed to correct information in his tax return.
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October 17, 2022
IVAC: help strengthen the feeling of safety
A woman filed a complaint against the Direction générale de l’indemnisation des victimes d’actes criminels, which had refused to reimburse her for installing a surveillance camera.
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September 19, 2022
Social assistance: where you are may make all the difference
A man complained about the Ministère du Travail, de l'Emploi et de la Solidarité sociale, which had cancelled his benefits.
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December 1, 2022
2021-2022 Annual Report
… complaints: Lengthy wait times: 46.3 % Financial damage: 17.1 % Failure to respect rights: …
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June 20, 2022
The SAAQ: check whether the traffic accident caused new medication to be prescribed
A man’s health problems worsened after a traffic accident. The man bought the medication prescribed to relieve him, but the Société de l’assurance automobile du Québec refused to reimburse him. He complained to the Protecteur du citoyen.
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May 30, 2022
A work-related accident or a crime: the compensation systems do not always match up
A man who had been injured on the job was assaulted and was compensated for the crime. However, the man noticed that he was not getting certain payments he had been receiving before the assault. He complained to the Protecteur du citoyen.
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May 9, 2022
Curateur public: act promptly to prevent lost income
A woman under the tutorship of the Curateur public lived in a three-unit dwelling that she owned. When she left her apartment, it took the agency two years to rent it out. Feeling that the woman had been deprived of substantial income for too long, a family member complained to the Protecteur du citoyen.
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April 25, 2022
Reimbursements for insulin pumps: consider the steps taken at the time
A diabetic woman took steps to be registered for the Insulin Pump Access Program. When she learned that her application had not reached its destination, it was too late to re-apply. She complained to the Protecteur du citoyen.
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