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February 13, 2023
Farm land: only impose the conditions provided for by law
A person filed a complaint against the Commission de protection du territoire agricole du Québec, which had sent them a formal notice.
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January 23, 2023
Taxes: make sure that your accountant is reliable
A person filed a complaint against Revenu Québec when it failed to correct information in his tax return.
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November 14, 2022
Student financial assistance: do not penalize a student for her university’s mistake
A student lodged a complaint against student financial assistance, which wanted her to pay back several thousand dollars.
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October 17, 2022
IVAC: help strengthen the feeling of safety
A woman filed a complaint against the Direction générale de l’indemnisation des victimes d’actes criminels, which had refused to reimburse her for installing a surveillance camera.
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August 22, 2022
Revenu Québec: be careful to get the name right
A woman filed a complaint against Revenu Québec, which refused to correct her name on official documents.
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June 20, 2022
The SAAQ: check whether the traffic accident caused new medication to be prescribed
A man’s health problems worsened after a traffic accident. The man bought the medication prescribed to relieve him, but the Société de l’assurance automobile du Québec refused to reimburse him. He complained to the Protecteur du citoyen.
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May 30, 2022
A work-related accident or a crime: the compensation systems do not always match up
A man who had been injured on the job was assaulted and was compensated for the crime. However, the man noticed that he was not getting certain payments he had been receiving before the assault. He complained to the Protecteur du citoyen.
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May 24, 2022
If parents have the right to see their children, they shouldn’t be deprived of it
A father lost custody of his children, but he wanted to see them. A community organization put him on a waiting list for supervised visits. However, his file was closed before he even got a chance to see them. He complained to the Protecteur du citoyen.
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April 25, 2022
Reimbursements for insulin pumps: consider the steps taken at the time
A diabetic woman took steps to be registered for the Insulin Pump Access Program. When she learned that her application had not reached its destination, it was too late to re-apply. She complained to the Protecteur du citoyen.
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March 14, 2022
Crime victims: sometimes services have to be customized
A crime victim contacted the Direction générale de l’indemnisation des victimes d’actes criminels. The agency authorized psychological counselling but refused to allow the sessions to be held by phone. The victim, who had mobility problems, complained to the Protecteur du citoyen.
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