1. March 14, 2022

    Crime victims: sometimes services have to be customized

    A crime victim contacted the Direction générale de l’indemnisation des victimes d’actes criminels. The agency authorized psychological counselling but refused to allow the sessions to be held by phone. The victim, who had mobility problems, complained to the Protecteur du citoyen.

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  2. March 10, 2022
    Health and social services

    Intervention with CHSLD Pavillon Philippe-Lapointe

    The Protecteur du citoyen received a report about the care offered to the residents of Pavillon Philippe-Lapointe, a residential and long-term care centre (CHSLD) located in the Laurentians. The Protecteur du citoyen decided to intervene.

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  3. March 7, 2022

    Help informal caregivers who need rest

    An informal caregiver tried to find a respite resource that would take care of his spouse for a few days. He was exhausted and really needed to rest. However, no place was available in his region. He complained to the Protecteur du citoyen.

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  4. February 18, 2022
    Bills and legislation

    Reaction to Bill 17

    In a letter sent to the Committee on Public Finances on February 16, 2022, the Québec Ombudsperson commented on Bill 17, Act respecting the implementation of certain provisions of the Budget Speech of 25 March 2021 and amending other provisions.

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  5. February 14, 2022
    Bills and legislation

    Reaction to Bill 15

    In a letter sent to the Committee on Health and Social Services on February 10, 2022, the Québec Ombudsperson commented on Bill 15, Act to amend the Youth Protection Act and other legislative provisions.

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