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April 11, 2022
Revenu Québec: handle child support files quickly
A woman stopped receiving her child support payments. She was sure that she still was supposed to be getting them, so she contacted the Protecteur du citoyen.
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March 14, 2022
Crime victims: sometimes services have to be customized
A crime victim contacted the Direction générale de l’indemnisation des victimes d’actes criminels. The agency authorized psychological counselling but refused to allow the sessions to be held by phone. The victim, who had mobility problems, complained to the Protecteur du citoyen.
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February 14, 2022
CNESST: important to dig deeper
A woman had arm pain. She felt that it was work-related. However, the Commission des normes, de l'équité, de la santé et de la sécurité du travail denied her claim for compensation. She complained to the Protecteur du citoyen.
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January 10, 2022
Disability pension: the social and occupational context must be considered in certain cases
A person considered that she was unfit for work because of her physical condition. She approached Retraite Québec about a disability pension, but was turned down. She complained to the Protecteur du citoyen.
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October 12, 2021
Foster families: ensure that foster-child allowances are properly managed
A teenager was living in a foster family. She said that while she lived there, she did not get her personal-expense allowance. She complained to the Protecteur du citoyen.
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October 18, 2021
Unauthorized work in a wetland: the Ministère de l’Environnement must pay attention to context
A woman had some backfilling done. The Ministère de l’Environnement et de la Lutte contre les changements climatiques said that she was not authorized to do so and demanded that she restore the site to its original condition, even though the municipality had told her she could go ahead with the work. She complained to the Protecteur du citoyen.
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September 27, 2021
SAAQ: an internal mistake must not hinder a citizen’s
A citizen with a disability wanted to have his vehicle adapted. He applied for financial assistance from the Société de l’assurance automobile du Québec (SAAQ). He sent in the required documents more than once, but he was told that his application had not been received. The man complained to the Protecteur du citoyen.
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August 23, 2021
Work-related accident: take the date of diagnosis into account
A person was diagnosed with post-traumatic stress disorder after harrowing events at work. The person contacted the Commission des normes, de l’équité, de la santé et de la sécurité du travail. When the claim was rejected, the person complained to the Protecteur du citoyen.
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June 28, 2021
Revenu Québec: speed up the process on humanitarian grounds
A citizen said the Revenu Québec was taking too long time to process her tax return and this was preventing her from getting her family allowance. She complained to the Protecteur du citoyen.
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March 29, 2021
Compensation for crime victims: do not assume anything before checking the facts
Fifteen years after giving birth, a mother applied for a pension for her child born as the result of sexual assault. The Direction de l’indemnisation des victimes d’actes criminels agreed to issue backdated compensation, but only covering three years. The woman complained to the Protecteur du citoyen.
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