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March 31, 2022
Intervention at CIUSSS de l'Est-de-l'Île-de-Montréal
The Protecteur du citoyen received a report about the emergency room at Hôpital Santa Cabrini Ospedale, in Montréal. Every month, hundreds of people remain longer than the 24-hour limit set by the Department. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
April 11, 2022
Revenu Québec: handle child support files quickly
A woman stopped receiving her child support payments. She was sure that she still was supposed to be getting them, so she contacted the Protecteur du citoyen.
Consult the Real-life case -
December 13, 2021
Spinal muscular dystrophy: give access to treatment quickly
A boy with spinal muscular dystrophy was prescribed medication to treat the illness. A year later, he still had not been treated. His mother complained to the Protecteur du citoyen.
Consult the Real-life case -
October 28, 2021
Special report by the Protecteur du citoyen — For access to public residential resources that respects the rights and needs of elderly people and of their families
Today, Québec Ombudsperson Marie Rinfret released a special report on access to public residential resources that respects the rights and needs of elderly people and their families. The report documents the reality of elderly people who are waiting for a place in a substitute environment and spells out what needs to occur immediately to correct the access mechanism.
Consult the News -
November 1, 2021
COVID-19 in a hospital: allow a person to leave, for their own health and safety
A woman had to spend a few days in a hospital to receive care. When she arrived, a COVID-19 outbreak had begun. She wanted to go home but she was not allowed to, even though she had tested negative. Her daughter was worried and complained to the Protecteur du citoyen.
Consult the Real-life case -
September 21, 2023
2022-2033 Annual Report — Departments, agencies and correctional facilities: disturbing flaws and failure to respect rights
In his 2022-2023 Annual Report, Marc-André Dowd stresses the importance for public authorities to embrace technology in order to increase access to their services. However, public bodies must make it a priority not to leave anyone behind.
Consult the News -
June 28, 2021
Revenu Québec: speed up the process on humanitarian grounds
A citizen said the Revenu Québec was taking too long time to process her tax return and this was preventing her from getting her family allowance. She complained to the Protecteur du citoyen.
Consult the Real-life case -
October 10, 2018
Overly long wait times for contesting confinement for people unwillingly kept in a health institution
On October 10, 2018, the Protecteur du citoyen released a special investigation report on the wait times for contesting confinement before the Tribunal administrative du Québec for people unwillingly kept in health institutions.
Consult the Special report -
December 2, 2019
Intervention at Centre intégré de santé et de services sociaux de la Montérégie-Centre
The Protecteur du citoyen learned that someone who had just registered with a family doctor had to start the process of registering on the Québec Family Doctor Finder (GAMF) from scratch. The Protecteur du citoyen decided to intervene on its own initiative.
Consult the Investigation conclusion -
February 11, 2020
Can I make a complaint to the Protecteur du citoyen concerning the CNESST?
Yes. We handle complaints concerning the Commission des normes, de l'équité, de la santé et de la sécurité du travail.
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