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October 28, 2021
Special report by the Protecteur du citoyen — For access to public residential resources that respects the rights and needs of elderly people and of their families
Today, Québec Ombudsperson Marie Rinfret released a special report on access to public residential resources that respects the rights and needs of elderly people and their families. The report documents the reality of elderly people who are waiting for a place in a substitute environment and spells out what needs to occur immediately to correct the access mechanism.
Consult the News -
June 28, 2021
Revenu Québec: speed up the process on humanitarian grounds
A citizen said the Revenu Québec was taking too long time to process her tax return and this was preventing her from getting her family allowance. She complained to the Protecteur du citoyen.
Consult the Real-life case -
December 2, 2019
Intervention at Centre intégré de santé et de services sociaux de la Montérégie-Centre
The Protecteur du citoyen learned that someone who had just registered with a family doctor had to start the process of registering on the Québec Family Doctor Finder (GAMF) from scratch. The Protecteur du citoyen decided to intervene on its own initiative.
Consult the Investigation conclusion -
October 10, 2018
Overly long wait times for contesting confinement for people unwillingly kept in a health institution
On October 10, 2018, the Protecteur du citoyen released a special investigation report on the wait times for contesting confinement before the Tribunal administrative du Québec for people unwillingly kept in health institutions.
Consult the Special report -
December 1, 2022
2021-2022 Annual Report — Mobilize, innovate and significantly improve health services and social services at long last
Today, Protecteur du citoyen Marc-André Dowd tabled his 2021-2022 Annual Report at the National Assembly. Year after year, the Protecteur du citoyen’s Annual Report examines serious shortcomings in health services and social services, such as understaffing, slashed budgets, red tape and service cuts.
Consult the News -
December 1, 2022
2021-2022 Annual Report — An opportunity to innovate and improve services to people
In his 2021-2022 Annual Report, Protecteur du citoyen Marc-André Dowd weighs in on major shortcomings by Government of Québec departments and agencies. He also reveals serious public integrity flaws within certain public bodies.
Consult the News -
December 1, 2022
2021-2022 Annual Report — The challenges posed by the pandemic and staff shortages must not compromise detainees’ rights
In his 2021-2022 Annual Report, Protecteur du citoyen Marc-André Dowd notes that detainees’ usual routine was radically disrupted because of understaffing and the consequences of the pandemic, notably, measures to combat the virus.
Consult the News -
October 13, 2017
Intervention report concerning Hôpital de Hull and Hôpital de Gatineau — Centre intégré de santé et de services sociaux de l’Outaouais
Further to several reports received, the Protecteur du citoyen conducted an investigation into shortcomings at the emergency rooms of Hôpital de Hull and Hôpital de Gatineau.
Consult the Investigation conclusion -
July 19, 2017
Intervention report concerning Centre intégré de santé et de services sociaux de la Côte-Nord
The Protecteur du citoyen received a report about the difficulty North Shore residents have getting an appointment with a radiologist in order to receive anti-inflammatory injections.
Consult the Investigation conclusion -
December 1, 2015
Investigation into the delays for adapting the homes of persons severely disabled by a road accident
In a report released today concerning the SAAQ, the Protecteur du citoyen called attention to wait times of more than two years before the homes of severely injured persons are adapted to their new condition.
Consult the Special report
