2021-2022 Annual Report — Mobilize, innovate and significantly improve health services and social services at long last

  • December 1, 2022

Québec City, December 1, 2022 — Today, Québec Ombudsman Marc-André Dowd tabled his 2021-2022 Annual Report at the National Assembly.

Year after year, the Québec Ombudsman’s Annual Report examines serious shortcomings in health services and social services, such as understaffing, red tape and service cuts. Since the appearance of COVID-19, public services have been able to innovate and adopt new practices to cope with the pandemic. The Québec Ombudsman feels that the authorities must continue on that course with a view to responding to disquieting problems in health services and social services.

"The system can turn around quickly in times of crisis, so why is there such resistance to change when it comes to resolving problems of access to residential resources, mental health professionals or support services for troubled youth?" the Québec Ombudsman wonders.

Pressing needs and disturbing deficiencies

A few figures

Among the main grounds for complaint, four causes for dissatisfaction with the health and social services network are cited most often:

In 2021-2022, the Québec Ombudsman intervened regarding: 

Follow up on the report about the COVID-19 crisis in CHSLDs

In its final report on the first wave of COVID-19 in CHSLDs, the Québec Ombudsman asked the Ministère de la Santé et des Services sociaux (MSSS) to send it an action plan no later than January 2022 in response to its recommendations. MSSS produced such an action plan indicating that several courses of action are underway. Exchanges between MSSS and the Québec Ombudsman are ongoing. The Québec Ombudsman has committed to tracking follow-up every year in its Annual Report. This year, it chose to publish an update in the form of a table on its website (in French only).

The Québec Ombudsman acts impartially and independently in ensuring that the rights of people are upheld in their dealings with public services. Its services are free and user-friendly.

See the Highlights of the Québec Ombudsman’s 2021-2022 Annual Report in the Annual Reports section of our website.

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