- April 3 2017Investigation result
A woman on sick leave because she had been the victim of a crime wanted compensation. A year after applying to IVAC, her file was not yet settled. She filed a complaint with the Québec Ombudsman.
- March 27 2017Investigation result
A 65-year-old citizen no longer qualified for social assistance because of his age. He complained to the Québec Ombudsman when the Ministère du Travail, de l’Emploi et de la Solidarité sociale refused to make up the difference between the pension he received from the federal government and the social assistance he had gotten before.
- March 22 2017Useful tip
You can consent to or refuse care at any time.
- March 20 2017Investigation result
A man lost his lower denture while he was hospitalized. He had to replace his upper denture for it to fit with his lower denture, but the hospital refused to reimburse him because it had not been lost. He complained to the Québec Ombudsman.
- March 15 2017News
Madam Marie Rinfret is the seventh in a line of ombudspersons. She succeeds Madam Raymonde Saint-Germain, who left office in November 2016.
- March 13 2017Investigation result
A lady complained to the Québec Ombudsman when her bursary amount was slashed for the year underway and she wanted to know why.
- March 9 2017Intervention report
The Québec Ombudsman received a report denouncing the abolition of the position of night reception and registration clerk at the emergency room at Hôpital et centre d'hébergement de Sept-Îles.
- March 8 2017Useful tip
The Québec Ombudsman may handle complaints concerning the Société de l’assurance automobile du Québec (SAAQ), which is entrusted with enforcing the Highway Safety Code. However, it cannot help you if you want to contest a statement of offence, hence the importance of being aware of all of the Code’s nuances.
- March 6 2017Investigation result
A citizen made a complaint to the Québec Ombudsman because of the lengthy delay between filing of his application to renew his Régie du bâtiment licence and receipt of a notice informing him that his form was incomplete.
- March 1 2017Intervention report
The Québec Ombudsman conducted an investigation into allegations of quotas on incontinence briefs in residential and long-term care centres (CHSLDs).