Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. April 23 2018

    A detainee who was taking antibiotics was transferred to another correctional facility where she was not given her medication. She complained to the Québec Ombudsman.

  2. April 16 2018

    A woman learned that the subsidy she would receive from the CLSC was lower than what the social worker told her it would be. She complained to the Québec Ombudsman.

  3. April 9 2018

    A student was refused financial assistance because she had received the maximum loan amount to which she was entitled for college-level studies. She complained to the Québec Ombudsman.

  4. April 3 2018

    A teacher was off work and the CNESST refused to compensate her. She complained to the Québec Ombudsman.

  5. March 26 2018

    A secondary student was vaccinated at school even though she had already had the vaccine and the booster shot was not due for another five years. Her mother complained to the Québec Ombudsman.

  6. March 19 2018

    A building owner missed a hearing because the Régie du logement sent the notice to the wrong address. The Régie wanted to charge him for reopening his file. He complained to the Québec Ombudsman.

  7. March 5 2018

    A man was kept in a hospital’s brief intervention unit (BIU) in psychiatry for a month even though the usual duration of the stay is three days at most. He complained to the Québec Ombudsman.

  8. February 26 2018

    A pregnant worker felt that the CNESST had not taken all her income into account in calculating the indemnity she was granted when she went on preventive withdrawal. She complained to the Québec Ombudsman.

  9. February 19 2018

    A man’s dentures were broken during a care episode at an emergency room. Because the hospital refused to compensate the man, he complained to the Québec Ombudsman.

  10. February 12 2018

    An inmate did not have a winter coat and the correctional facility refused to lend her one. Because she could not spend time outdoors as a result, she complained to the Québec Ombudsman.