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December 1, 2022
2021-2022 Annual Report — Mobilize, innovate and significantly improve health services and social services at long last
Today, Protecteur du citoyen Marc-André Dowd tabled his 2021-2022 Annual Report at the National Assembly. Year after year, the Protecteur du citoyen’s Annual Report examines serious shortcomings in health services and social services, such as understaffing, slashed budgets, red tape and service cuts.
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December 1, 2022
2021-2022 Annual Report — An opportunity to innovate and improve services to people
In his 2021-2022 Annual Report, Protecteur du citoyen Marc-André Dowd weighs in on major shortcomings by Government of Québec departments and agencies. He also reveals serious public integrity flaws within certain public bodies.
Consult the News -
December 1, 2022
2021-2022 Annual Report — The challenges posed by the pandemic and staff shortages must not compromise detainees’ rights
In his 2021-2022 Annual Report, Protecteur du citoyen Marc-André Dowd notes that detainees’ usual routine was radically disrupted because of understaffing and the consequences of the pandemic, notably, measures to combat the virus.
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October 13, 2017
Intervention report concerning Hôpital de Hull and Hôpital de Gatineau — Centre intégré de santé et de services sociaux de l’Outaouais
Further to several reports received, the Protecteur du citoyen conducted an investigation into shortcomings at the emergency rooms of Hôpital de Hull and Hôpital de Gatineau.
Consult the Investigation conclusion -
July 19, 2017
Intervention report concerning Centre intégré de santé et de services sociaux de la Côte-Nord
The Protecteur du citoyen received a report about the difficulty North Shore residents have getting an appointment with a radiologist in order to receive anti-inflammatory injections.
Consult the Investigation conclusion -
September 28, 2017
Speech of the Ombudsperson - Tabling of the 2016-2017 Annual Report
Ombudsperson, Marie Rinfret, when tabling of the 2016-2017 Annual Report on September 28, 2017.
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December 1, 2015
Investigation into the delays for adapting the homes of persons severely disabled by a road accident
In a report released today concerning the SAAQ, the Protecteur du citoyen called attention to wait times of more than two years before the homes of severely injured persons are adapted to their new condition.
Consult the Special report -
April 17, 2014
Average waits of more than a year for coroners’ conclusions: heavy human and financial consequences for bereaved families
Further to complaints it received concerning the time associated with coroners’ investigations, the Protecteur du citoyen looked into the issue fraught with adverse human and financial consequences for the loved ones of the deceased.
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October 28, 2021
Investigation into access to residential resources for elderly people
In Québec, thousands of elderly people are waiting for a place in a public residential resource. The Protecteur du citoyen investigated the difficulties they encounter.
Consult the Useful tip -
October 28, 2021
For access to public residential resources that respects the rights and needs of elderly people and of their families
Every year in Québec, more than 21,000 elderly people need a place in a public residential resource. The Protecteur du citoyen investigated the rules and practices surrounding access to permanent residential resources. On October 28, 2021, it released a special report on the subject.
Consult the Special report
