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April 22, 2024
Detention: the facility must allow clothes to be washed regularly
A citizen filed a complaint against the facility where he was incarcerated because he had no access to a washer nor to a dryer.
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February 5, 2024
CHSLD: offer care and services adapted to residents’ individual conditions
A woman filed a complaint against a private CHSLD because the residents did not always get customized care.
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January 31, 2024
Intervention at Centre de protection et de réadaptation pour les jeunes et les mères en difficulté d'adaptation Charles-Édouard-Bourgeois
The Protecteur du citoyen received a report concerning the Le Séjour unit of Centre de protection et de réadaptation pour les jeunes et les mères en difficulté d'adaptation Charles-Édouard-Bourgeois. Various practices by the educational staff, including disciplinary measures, were deemed inappropriate. The Protecteur du citoyen decided to intervene.
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November 20, 2023
Temporary residential resource: ensure that it’s the right one
A deceased person’s family lodged a complaint against a CHSLD which had admitted the person without being able to provide proper care.
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October 19, 2023
Intervention at Ressource intermédiaire La Victorienne
The Protecteur du citoyen received a report about Ressource intermédiaire La Victorienne, located in Gatineau. It houses vulnerable adults. Apparently, there are recurrent problems with the care and services provided to them. The Protecteur du citoyen decided to intervene.
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August 21, 2023
Private seniors’ residence: the staff must respect residents’ privacy
A lady filed a complaint against the private seniors’ residence where she lived because it authorized staff to come into her apartment without her consent.
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May 8, 2023
Family-type resource: simplify outings for the residents
A mother filed a complaint against a family-type resource which made organizing outings with her son complicated.
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March 9, 2023
Intervention regarding two CISSS de Lanaudière residential resources
The Protecteur du citoyen received a report concerning the safety and quality of the care provided at two residential resources which are partners of Centre intégré de santé et de services sociaux (CISSS) de Lanaudière. The Protecteur du citoyen decided to intervene.
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January 31, 2023
VIDEO- File a complaint against the health and social services network
Do you have a complaint about the quality of services and care within the health and social services network? Here's how to file a complaint.
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August 2, 2022
Intervention with CISSS de la Montérégie-Ouest
The Protecteur du citoyen received a report about an intermediate resource that takes in adults with severe disabilities. It decided to intervene.
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