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March 28, 2022
Intermediate resource: ensure quality services for residents with disabilities
A young person with autism who had a severe disability lived at an intermediate resource. His mother felt that the services there were poor. She took her son out of the residence and complained to the Protecteur du citoyen.
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May 5, 2022
Intervention with CIUSSS de l’Estrie – CHUS
According to several reports, the safety and well-being of CIUSSS de l’Estrie – CHUS CHSLDs residents were allegedly compromised. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
March 10, 2022
Intervention with CHSLD Pavillon Philippe-Lapointe
The Protecteur du citoyen received a report about the care offered to the residents of Pavillon Philippe-Lapointe, a residential and long-term care centre (CHSLD) located in the Laurentians. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
November 9, 2021
Intervention at CIUSSS de la Mauricie-et-du-Centre-du-Québec
The Protecteur du citoyen received three reports concerning Les Résidences du Chemin du Roy, located in Mauricie. The allegations pointed to various failings that, among other things, jeopardized the safety of the residents. The Protecteur du citoyen decided to intervene.
Consult the Investigation conclusion -
September 23, 2020
Investigation on the management of the COVID-19 crisis in CHSLDs: input requested
The Protecteur du citoyen is currently investigating the management of the COVID-19 crisis in Québec CHSLDs. We are requesting input from the people directly affected by the situation in CHSLDs between March and June 2020.
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September 24, 2020
2019-2020 Annual Report
… Quality of care and services Quality of the living environment …
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September 26, 2019
2018-2019 Annual Report
… Quality of care and services Quality of the living environment …
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September 26, 2019
Speech of the Ombudsperson - Tabling of the 2018-2019 Annual Report
Ombudsperson, Marie Rinfret, when tabling of the 2018-2019 Annual Report on September 26, 2019.
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November 27, 2018
Speech of the Ombudsperson - Tabling of the 2017-2018 Annual Report
Ombudsperson, Marie Rinfret, when tabling of the 2017-2018 Annual Report on November 29, 2018.
Consult the Speech
