For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
A citizen filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale, which had not issued him all his special benefits.
A man complained about a hospital which had not informed him before his father was transferred to a residence.
A student filed a complaint about Student Financial Assistance (AFE), which refused to recognize his major functional disability.
A citizen filed a complaint against the hospital nurses who ignored signs of her discomfort.
A mother filed a complaint against a family-type resource which made organizing outings with her son complicated.
A citizen complained about Revenu Québec, which had cut part of her solidarity tax credit.
A mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.
A citizen filed a complaint against the CNESST, which refused to recognize that she was a victim of psychological harassment at work.
A man filed a complaint against a hospital that billed for services ahead of time without knowing whether they would really be delivered.
A person filed a complaint against the Commission de protection du territoire agricole du Québec, which had sent them a formal notice.
