Pour chaque plainte qu’il reçoit, le Protecteur du citoyen détermine s’il peut enquêter ou non. À la fin de l’enquête, si nous constatons qu’il y a eu erreur ou injustice, nous faisons des recommandations. Nous nous adressons aux autorités responsables pour faire corriger la situation. Voici des cas vécus qui présentent les grandes lignes de nos interventions.
A boy with spinal muscular dystrophy was prescribed medication to treat the illness. A year later, he still had not been treated. His mother complained to the Protecteur du citoyen.
A student learned that she no longer qualified for instruction in English. Her father took steps for her to at least finish secondary school in English. When he had not heard back by the start of the school year, he contacted the Protecteur du citoyen.
A woman had to spend a few days in a hospital to receive care. When she arrived, a COVID-19 outbreak had begun. She wanted to go home but she was not allowed to, even though she had tested negative. Her daughter was worried and complained to the Protecteur du citoyen.
A woman had some backfilling done. The Ministère de l’Environnement et de la Lutte contre les changements climatiques said that she was not authorized to do so and demanded that she restore the site to its original condition, even though the municipality had told her she could go ahead with the work. She complained to the Protecteur du citoyen.
A teenager was living in a foster family. She said that while she lived there, she did not get her personal-expense allowance. She complained to the Protecteur du citoyen.
A citizen with a disability wanted to have his vehicle adapted. He applied for financial assistance from the Société de l’assurance automobile du Québec (SAAQ). He sent in the required documents more than once, but he was told that his application had not been received. The man complained to the Protecteur du citoyen.
A hospital patient with a catheter complained of pain. The nurses were not worried about it, but a few days later, they discovered a serious infection. The man had to be treated urgently. When he got better, he complained to the Protecteur du citoyen.
A person was diagnosed with post-traumatic stress disorder after harrowing events at work. The person contacted the Commission des normes, de l’équité, de la santé et de la sécurité du travail. When the claim was rejected, the person complained to the Protecteur du citoyen.
A person complained about a private senior’s residence. The service quality and complaints commissioner handled the complaint but the residence was uncooperative. Disappointed by the commissioner’s conclusions, the person contacted the Protecteur du citoyen.
A citizen said the Revenu Québec was taking too long time to process her tax return and this was preventing her from getting her family allowance. She complained to the Protecteur du citoyen.
