Detention: the facility must allow clothes to be washed regularly
A citizen filed a complaint against the facility where he was incarcerated because he had no access to a washer nor to a dryer.
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
A citizen filed a complaint against the facility where he was incarcerated because he had no access to a washer nor to a dryer.
The relative of a citizen at the end of life lodged a complaint against a hospital that charged the citizen for his private room.
A road accident victim filed a complaint against the Société de l’assurance automobile du Québec (SAAQ) when it forgot to adjust his compensation.
The family of a person who died filed a complaint against the staff of a CLSC who should have paid more attention to the person’s condition.
A former detainee filed a complaint against the Ministère de l’Emploi et de la Solidarité sociale when it turned down his social assistance application.
A woman filed a complaint against a private CHSLD because the residents did not always get customized care.
A man injured on the job filed a complaint against the Commission des normes, de l'équité, de la santé et de la sécurité du travail. The agency was making it difficult for him to be reimbursed.
A mother filed a complaint against the Direction de la protection de la jeunesse, which dragged its heels in recognizing that she was a victim of spousal violence.
An elderly person lodged a complaint against the Tribunal administratif du logement for preventing her from sending important documents.
A deceased person’s family lodged a complaint against a CHSLD which had admitted the person without being able to provide proper care.