Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. September 16 2019

    A citizen who received social assistance wanted her temporarily limited capacity for employment recognized. The Ministère du Travail, de l'Emploi et de la Solidarité sociale refused. She complained to the Québec Ombudsman.

  2. September 9 2019

    A woman had to travel to a hospital by plane for surgery. Her physician wanted a family member to accompany her, but the health institution refused. The woman paid for the second plane ticket herself and complained to the Québec Ombudsman.

  3. September 3 2019

    A woman asked the Directeur de l’état civil for a birth certificate, but she never received it. She was therefore told that she had to reapply and pay the fees again. She complained to the Québec Ombudsman.

  4. August 26 2019

    A man at the emergency ward was served a meal that was completely unsuited to his condition. Since the staff were unable to give him a more appropriate meal, the citizen complained to the Québec Ombudsman.

  5. August 19 2019

    A citizen received compensation from the Société de l’assurance automobile du Québec (the SAAQ) following an accident. Feeling that she qualified for a bigger amount, she complained to the Québec Ombudsman.

  6. August 12 2019

    A woman at a hospital wanted medication that she generally took at home. The staff could only give her an equivalent product. She therefore took her own medication and filed a complaint with the Québec Ombudsman.

  7. July 8 2019

    A citizen asked the SAAQ to license his stored vehicle and he paid to have it registered at the same time. Afterwards, he realized he had made a mistake. He asked the SAAQ to reimburse him, but it refused. He filed a complaint with the Québec Ombudsman.

  8. July 2 2019

    A man who had a urinary catheter had repeated infections. Doubtful as to the upkeep of the catheter, a family member complained to the Québec Ombudsman.

  9. June 25 2019

    A citizen went to a medical appointment by cab. The Ministère du Travail, de l’Emploi et de la Solidarité sociale approved his application for reimbursement. After some time, he had not yet received the money, so he complained to the Québec Ombudsman.

  10. June 17 2019

    A citizen was given injections against her will at a health institution. She complained to the Québec Ombudsman.