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February 5, 2024
CHSLD: offer care and services adapted to residents’ individual conditions
A woman filed a complaint against a private CHSLD because the residents did not always get customized care.
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March 4, 2024
Home care: rigour is essential when assessing sores
The family of a person who died filed a complaint against the staff of a CLSC who should have paid more attention to the person’s condition.
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November 20, 2023
Temporary residential resource: ensure that it’s the right one
A deceased person’s family lodged a complaint against a CHSLD which had admitted the person without being able to provide proper care.
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September 25, 2023
Home care: take special needs into account
A mother filed a complaint against a health institution that had reduced the personal care provided to her son with a severe disability.
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May 15, 2023
Hospital medical care: listen to patients and respect their needs
A citizen filed a complaint against the hospital nurses who ignored signs of her discomfort.
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April 3, 2023
Better assess post-operative children brought to the emergency room
A mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.
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October 24, 2022
Call bell: be attentive to the person who needs help
A woman filed a complaint against a CHSLD because a request for help from a member of her family was ignored.
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October 3, 2022
Hospitals: better understand and respect the rights of transgender persons
A transgender woman filed a complaint against a hospital because some staff considered her a man.
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March 28, 2022
Intermediate resource: ensure quality services for residents with disabilities
A young person with autism who had a severe disability lived at an intermediate resource. His mother felt that the services there were poor. She took her son out of the residence and complained to the Protecteur du citoyen.
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July 4, 2022
CHSLD: communication is crucial
An informal caregiver attended to a woman who lived in a CHSLD. The resident had skin redness and seemed uncomfortable. The informal caregiver complained to the Protecteur du citoyen.
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