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February 10, 2025
Repeat hospitalizations: Better care to prevent loss of autonomy
A person files a complaint about a hospital that did not prevent a serious loss of autonomy in an elderly woman.
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November 25, 2024
Medication as a control measure: to be used only as a last resort
A person filed a complaint against a CHSLD for using medication too often to control a man in its care.
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August 19, 2024
End-of-life in a hospital: offer assistance but don’t forget about prescribed medication
A citizen filed a complaint against a hospital that may have left his family member alone just before he died.
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February 5, 2024
CHSLD: offer care and services adapted to residents’ individual conditions
A woman filed a complaint against a private CHSLD because the residents did not always get customized care.
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March 4, 2024
Home care: rigour is essential when assessing sores
The family of a person who died filed a complaint against the staff of a CLSC who should have paid more attention to the person’s condition.
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November 20, 2023
Temporary residential resource: ensure that it’s the right one
A deceased person’s family lodged a complaint against a CHSLD which had admitted the person without being able to provide proper care.
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September 25, 2023
Home care: take special needs into account
A mother filed a complaint against a health institution that had reduced the personal care provided to her son with a severe disability.
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May 15, 2023
Hospital medical care: listen to patients and respect their needs
A citizen filed a complaint against the hospital nurses who ignored signs of her discomfort.
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April 3, 2023
Better assess post-operative children brought to the emergency room
A mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.
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October 25, 2022
Call bell: be attentive to the person who needs help
A woman filed a complaint against a CHSLD because a request for help from a member of her family was ignored.
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