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August 24, 2021
Intervention at Ungava Tulattavik Health Center
The Protecteur du citoyen was informed about deficiencies in the care and services at a residential resource. The report concerned Elder’s Home of Ungava Tulattavik Health Center, located in Kuujjuaq. The Protecteur du citoyen intervened.
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September 7, 2021
Installing a catheter: beware of infection
A hospital patient with a catheter complained of pain. The nurses were not worried about it, but a few days later, they discovered a serious infection. The man had to be treated urgently. When he got better, he complained to the Protecteur du citoyen.
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June 29, 2021
Intervention at Hôpital de Matane
The Protecteur du citoyen was informed about problems related to certain care procedures and services at Hôpital de Matane. It decided to intervene.
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July 12, 2021
Seniors’ residences: cooperating with the commissioner is crucial
A person complained about a private senior’s residence. The service quality and complaints commissioner handled the complaint but the residence was uncooperative. Disappointed by the commissioner’s conclusions, the person contacted the Protecteur du citoyen.
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June 14, 2021
Mental health: equip staff to handle conflict properly
A woman with a mental disorder had been receiving services from a community organization. After a conflict occurred, she was expelled. As she saw it, the caseworker who asked her to leave had disrespected her. She complained to the Protecteur du citoyen.
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May 17, 2021
Hospitals and means of control: go by the rules and respect people
A woman in a hospital had a high fall risk. The staff followed basic fall-prevention procedure but when it was not enough, they opted for stricter means of control. The woman’s family was upset and complained to the Protecteur du citoyen.
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April 12, 2021
Home support: look at the situation carefully before making cuts
A citizen with multiple sclerosis received help from someone sent by her CLSC. One day, she learned that she no longer qualified even though her situation had not changed. She complained to the Protecteur du citoyen.
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March 1, 2021
At the emergency room, first assess a person’s condition
A citizen who was very ill went to a hospital emergency room. However, he was refused care because he did not have his health insurance card. He complained to the Protecteur du citoyen.
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February 1, 2021
Health institutions must fulfill their responsibilities concerning patients’ personal belongings
When he got to the hospital, a man put his clothing in a locker. Later, he discovered that the clothing had disappeared. The institution responsible for the care and services provided by the hospital declined any responsibility. The man complained to the Protecteur du citoyen.
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September 23, 2020
Investigation on the management of the COVID-19 crisis in CHSLDs: input requested
The Protecteur du citoyen is currently investigating the management of the COVID-19 crisis in Québec CHSLDs. We are requesting input from the people directly affected by the situation in CHSLDs between March and June 2020.
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