Seniors’ residences: cooperating with the commissioner is crucial

  • July 12, 2021
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Point d'interrogation surplombant des feuilles de papier
Corps

The context

The complaint

Dissatisfied with the commissioner’s conclusions, the person turned to the Québec Ombudsman.

What the investigation showed

The outcome

The Québec Ombudsman intervened with the residence, which pledged to fulfil its complaint examination obligations at all times.

Measures were taken to correct the shortcomings that prompted the person to contact the commissioner in the first place. The Québec Ombudsman made sure that implementation occurred.

Want to file a complaint about a health and social services institution? As a rule, the Québec Ombudsman is the second level of recourse. You have to contact the institution’s service quality and complaints commissioner first. To find out more


The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint with the Québec Ombudsman by calling 1-800-463-5070 or use our online complaint form.