The Protecteur du citoyen was informed about deficiencies in the care and services at a community-type residential resource. The report concerned Elder’s Home of Ungava Tulattavik Health Center, located in Kuujjuaq. The Protecteur du citoyen intervened.
Findings
The Protecteur du citoyen saw that Elder’s Home’s staff were dedicated. Moreover, the institution had already taken measures to correct certain deficiencies, notably concerning upkeep of the premises. However, the investigation showed that there were several other shortcomings, including the following:
- When opiates (morphine, for example) were administered, the level of monitoring was not always adequate;
- The nurses did not always carry out a complete assessment of service users’ pain;
- Certain staff felt that they were not sufficiently equipped to provide tracheotomy care;
- The accident/incident form was not always in the file of the person concerned.
The Protecteur du citoyen made 10 recommendations to Tulattavik Health Center, all of which were accepted. The Protecteur du citoyen will see to it that they are properly implemented.
Intervention at Ungava Tulattavik Health Center (PDF, 655.9 KiB)
The Protecteur du citoyen sees to it that the rights of health and social services network users are upheld. Want to report a troubling situation you have witnessed? Do you feel that the rights of a service user or several service users have not been respected? Report it by calling us at 1-800-463-5070 or by using our online complaint form.
