The man felt that the infection should have been detected and treated sooner. If it had, he would have been spared various complications. He complained to the Québec Ombudsman.
What the investigation showed
The Québec Ombudsman made a recommendation to the institution responsible for the care and services provided by the hospital. The institution agreed to establish the measures needed so that, going forward, the nursing staff would be more attentive to the risk of infection in such situations.
The Québec Ombudsman ensures that your rights are upheld in your dealings with Québec public services. Are you dissatisfied with the services of a Government of Québec department or agency? Or with those of a health and social services network institution (2nd level of recourse)? File a complaint with the Québec Ombudsman by calling 1-800-463-5070 or use our online complaint form.