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June 20, 2022
The SAAQ: check whether the traffic accident caused new medication to be prescribed
A man’s health problems worsened after a traffic accident. The man bought the medication prescribed to relieve him, but the Société de l’assurance automobile du Québec refused to reimburse him. He complained to the Protecteur du citoyen.
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May 30, 2022
A work-related accident or a crime: the compensation systems do not always match up
A man who had been injured on the job was assaulted and was compensated for the crime. However, the man noticed that he was not getting certain payments he had been receiving before the assault. He complained to the Protecteur du citoyen.
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May 9, 2022
Curateur public: act promptly to prevent lost income
A woman under the tutorship of the Curateur public lived in a three-unit dwelling that she owned. When she left her apartment, it took the agency two years to rent it out. Feeling that the woman had been deprived of substantial income for too long, a family member complained to the Protecteur du citoyen.
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April 25, 2022
Reimbursements for insulin pumps: consider the steps taken at the time
A diabetic woman took steps to be registered for the Insulin Pump Access Program. When she learned that her application had not reached its destination, it was too late to re-apply. She complained to the Protecteur du citoyen.
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April 11, 2022
Revenu Québec: handle child support files quickly
A woman stopped receiving her child support payments. She was sure that she still was supposed to be getting them, so she contacted the Protecteur du citoyen.
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March 14, 2022
Crime victims: sometimes services have to be customized
A crime victim contacted the Direction générale de l’indemnisation des victimes d’actes criminels. The agency authorized psychological counselling but refused to allow the sessions to be held by phone. The victim, who had mobility problems, complained to the Protecteur du citoyen.
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February 14, 2022
CNESST: important to dig deeper
A woman had arm pain. She felt that it was work-related. However, the Commission des normes, de l'équité, de la santé et de la sécurité du travail denied her claim for compensation. She complained to the Protecteur du citoyen.
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October 12, 2021
Foster families: ensure that foster-child allowances are properly managed
A teenager was living in a foster family. She said that while she lived there, she did not get her personal-expense allowance. She complained to the Protecteur du citoyen.
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October 18, 2021
Unauthorized work in a wetland: the Ministère de l’Environnement must pay attention to context
A woman had some backfilling done. The Ministère de l’Environnement et de la Lutte contre les changements climatiques said that she was not authorized to do so and demanded that she restore the site to its original condition, even though the municipality had told her she could go ahead with the work. She complained to the Protecteur du citoyen.
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