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January 10, 2022
Disability pension: the social and occupational context must be considered in certain cases
A person considered that she was unfit for work because of her physical condition. She approached Retraite Québec about a disability pension, but was turned down. She complained to the Protecteur du citoyen.
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November 29, 2021
Ministère de l’Éducation: react quickly based on the school calendar
A student learned that she no longer qualified for instruction in English. Her father took steps for her to at least finish secondary school in English. When he had not heard back by the start of the school year, he contacted the Protecteur du citoyen.
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November 1, 2021
COVID-19 in a hospital: allow a person to leave, for their own health and safety
A woman had to spend a few days in a hospital to receive care. When she arrived, a COVID-19 outbreak had begun. She wanted to go home but she was not allowed to, even though she had tested negative. Her daughter was worried and complained to the Protecteur du citoyen.
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October 18, 2021
Unauthorized work in a wetland: the Ministère de l’Environnement must pay attention to context
A woman had some backfilling done. The Ministère de l’Environnement et de la Lutte contre les changements climatiques said that she was not authorized to do so and demanded that she restore the site to its original condition, even though the municipality had told her she could go ahead with the work. She complained to the Protecteur du citoyen.
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September 27, 2021
SAAQ: an internal mistake must not hinder a citizen’s
A citizen with a disability wanted to have his vehicle adapted. He applied for financial assistance from the Société de l’assurance automobile du Québec (SAAQ). He sent in the required documents more than once, but he was told that his application had not been received. The man complained to the Protecteur du citoyen.
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August 23, 2021
Work-related accident: take the date of diagnosis into account
A person was diagnosed with post-traumatic stress disorder after harrowing events at work. The person contacted the Commission des normes, de l’équité, de la santé et de la sécurité du travail. When the claim was rejected, the person complained to the Protecteur du citoyen.
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July 12, 2021
Seniors’ residences: cooperating with the commissioner is crucial
A person complained about a private senior’s residence. The service quality and complaints commissioner handled the complaint but the residence was uncooperative. Disappointed by the commissioner’s conclusions, the person contacted the Protecteur du citoyen.
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March 1, 2021
At the emergency room, first assess a person’s condition
A citizen who was very ill went to a hospital emergency room. However, he was refused care because he did not have his health insurance card. He complained to the Protecteur du citoyen.
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March 29, 2021
Compensation for crime victims: do not assume anything before checking the facts
Fifteen years after giving birth, a mother applied for a pension for her child born as the result of sexual assault. The Direction de l’indemnisation des victimes d’actes criminels agreed to issue backdated compensation, but only covering three years. The woman complained to the Protecteur du citoyen.
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February 15, 2021
Immigration: if the Department loses a document, the candidate must not be penalized
Because of a missing document, a man’s application for the Québec Selection Certificate was refused. Yet, he really had sent the document in question. He complained to the Protecteur du citoyen.
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