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May 3, 2023
Seasonal floods: resources to help you get through
Protecting your house, evacuation, post-flood paperwork… Here’s what you need to know if seasonal flooding occurs.
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February 20, 2023
People who live outside Québec: don’t pay ahead of time for care you may or may not receive
A man filed a complaint against a hospital that billed for services ahead of time without knowing whether they would really be delivered.
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January 23, 2023
Taxes: make sure that your accountant is reliable
A person filed a complaint against Revenu Québec when it failed to correct information in his tax return.
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October 17, 2022
IVAC: help strengthen the feeling of safety
A woman filed a complaint against the Direction générale de l’indemnisation des victimes d’actes criminels, which had refused to reimburse her for installing a surveillance camera.
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December 1, 2022
2021-2022 Annual Report
… complaints: Lengthy wait times: 46.3 % Financial damage: 17.1 % Failure to respect rights: 14.2% … Ministère de l’Enseignement supérieur – Student Financial Assistance In 2021, the Protecteur du …
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May 9, 2022
Curateur public: act promptly to prevent lost income
A woman under the tutorship of the Curateur public lived in a three-unit dwelling that she owned. When she left her apartment, it took the agency two years to rent it out. Feeling that the woman had been deprived of substantial income for too long, a family member complained to the Protecteur du citoyen.
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October 12, 2021
Foster families: ensure that foster-child allowances are properly managed
A teenager was living in a foster family. She said that while she lived there, she did not get her personal-expense allowance. She complained to the Protecteur du citoyen.
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September 30, 2021
2020-2021 Annual Report
… times: 48.5 % Failure to respect rights: 16.4 % Financial damage: 14.3 % Variation in the … du citoyen intervened with the Department so that the financial cost would not be unduly high for the woman. …
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September 24, 2020
2019-2020 Annual Report
… Staff shortages or negligence Financial damage Quality of care and services …
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September 24, 2020
2019-2020 Annual Report – Act now to improve public service quality and integrity
In her 2019-2020 Annual Report, Ombudsperson Marie Rinfret describes the main shortcomings in the quality of the public services provided by Government of Québec departments and agencies. She also underscores failings in the integrity of certain public bodies.
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