Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. October 28 2019

    At an emergency room, a man who was unwell fell twice. The staff saw it happen but did not follow the procedure for such a situation. The man complained to the Québec Ombudsman.

  2. October 21 2019

    A man wanted to claim the RénoVert tax credit. Not managing to obtain the signed document required by Revenu Québec, he wanted to prove his eligibility otherwise. The man complained to the Québec Ombudsman.

  3. October 15 2019

    A woman with a severe disability received home support, including being taken to the washroom. When the amount of time allotted for this task was shortened significantly, she complained to the Québec Ombudsman.

  4. October 7 2019

    For two months, a student tried to call student financial assistance. When all her attempts failed, she complained to the Québec Ombudsman.

  5. September 30 2019

    At a hospital, a family was shaken by the staff’s attitude after their loved one died. They decided to file a complaint with the Québec Ombudsman.

  6. September 23 2019

    A man learned that his daughter had suicidal thoughts. Her caseworker knew, but no one had informed him about it. He complained to the Québec Ombudsman.

  7. September 16 2019

    A citizen who received social assistance wanted her temporarily limited capacity for employment recognized. The Ministère du Travail, de l'Emploi et de la Solidarité sociale refused. She complained to the Québec Ombudsman.

  8. September 9 2019

    A woman had to travel to a hospital by plane for surgery. Her physician wanted a family member to accompany her, but the health institution refused. The woman paid for the second plane ticket herself and complained to the Québec Ombudsman.

  9. September 3 2019

    A woman asked the Directeur de l’état civil for a birth certificate, but she never received it. She was therefore told that she had to reapply and pay the fees again. She complained to the Québec Ombudsman.

  10. August 26 2019

    A man at the emergency ward was served a meal that was completely unsuited to his condition. Since the staff were unable to give him a more appropriate meal, the citizen complained to the Québec Ombudsman.