Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. April 1 2019

    A child with severe deafness had to see a speech therapist every week. The frequency of the meetings was not respected, so the father complained to the Québec Ombudsman.

  2. March 25 2019

    A citizen received financial assistance for studying abroad. He felt that the amount was insufficient. He complained to the Québec Ombudsman.

  3. March 18 2019

    A citizen in distress contacted an addiction rehabilitation centre (CRD). The needs assessment meeting was scheduled for several weeks later. Dissatisfied, he complained to the Québec Ombudsman.

  4. March 11 2019

    A citizen entered her name in an Internet search engine. She discovered that her father had recognized their filiation years after her birth. A family member of the citizen complained to the Québec Ombudsman.

  5. March 4 2019

    A woman with cancer had to wait for hours at the emergency room. Even though she felt tired, she was denied a stretcher. A family member complained to the Québec Ombudsman.

  6. February 25 2019

    An attorney felt that he did not have enough privacy to talk with his courthouse clients. He complained to the Québec Ombudsman.

  7. February 18 2019

    A person with a disability who lived in a CHSLD requested material adapted to his or her condition. Three years later, the resident still had not gotten anything, so the person asked the Québec Ombudsman for help.

  8. February 11 2019

    A detainee requested nicotine replacement therapy (NRT). Feeling that his request had been refused for an unfounded reason, he turned to the Québec Ombudsman.

  9. February 4 2019

    Unwittingly, a user swallowed medication she had refused the day before when it was administered with other pills. She complained to the Québec Ombudsman.

  10. January 28 2019

    A citizen tried to reach his Direction de l’indemnisation des victimes d’actes criminels (IVAC) agent. When he did not hear back after several tries, he complained to the Québec Ombudsman.