Better assess post-operative children brought to the emergency room
A mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
A mother filed a complaint against a hospital that had not properly assessed her daughter’s state of health.
A citizen filed a complaint against the CNESST, which refused to recognize that she was a victim of psychological harassment at work.
A man filed a complaint against a hospital that billed for services ahead of time without knowing whether they would really be delivered.
A person filed a complaint against the Commission de protection du territoire agricole du Québec, which had sent them a formal notice.
A citizen filed a complaint against a private seniors' residence that refused to repair a rickety ramp.
A person filed a complaint against Revenu Québec when it failed to correct information in his tax return.
A mother filed a complaint against the DPJ, which had taken her baby from her without explaining why.
A person filed a complaint against a CHSLD which was slow to assign his file to a social worker.
A student lodged a complaint against student financial assistance, which wanted her to pay back several thousand dollars.
A woman filed a complaint against a CHSLD because a request for help from a member of her family was ignored.