Investigation results

For each complaint or report it receives, the Québec Ombudsman determines whether it can investigate. When an investigation is completed, and we see that a mistake or injustice has occurred, we make recommendations. We contact the authorities concerned to have the situation or problem resolved. Here are some real-life cases and intervention reports that illustrate how our investigations were carried out and our recommendations.

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  1. May 9, 2022
    Investigation result

    Curateur public: act promptly to prevent lost income

    A woman under the tutorship of the Curateur public lived in a three-unit dwelling that she owned. When she left her apartment, it took the agency two years to rent it out. Feeling that the woman had been deprived of substantial income for too long, a family member complained to the Québec Ombudsman.

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  2. March 31, 2022
    Intervention report

    Intervention at CIUSSS de l'Est-de-l'Île-de-Montréal

    The Québec Ombudsman received a report about the emergency room at Hôpital Santa Cabrini Ospedale, in Montréal. Every month, hundreds of people remain longer than the 24-hour limit set by the Department. The Québec Ombudsman decided to intervene.

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  3. March 14, 2022
    Investigation result

    Crime victims: sometimes services have to be customized

    A crime victim contacted the Direction générale de l’indemnisation des victimes d’actes criminels. The agency authorized psychological counselling but refused to allow the sessions to be held by phone. The victim, who had mobility problems, complained to the Québec Ombudsman.

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  4. March 10, 2022
    Intervention report

    Intervention with CHSLD Pavillon Philippe-Lapointe

    The Québec Ombudsman received a report about the care offered to the residents of Pavillon Philippe-Lapointe, a residential and long-term care centre (CHSLD) located in the Laurentians. The Québec Ombudsman decided to intervene.

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  5. March 7, 2022
    Investigation result

    Help informal caregivers who need rest

    An informal caregiver tried to find a respite resource that would take care of his spouse for a few days. He was exhausted and really needed to rest. However, no place was available in his region. He complained to the Québec Ombudsman.

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  6. February 14, 2022
    Investigation result

    CNESST: important to dig deeper

    A woman had arm pain. She felt that it was work-related. However, the Commission des normes, de l'équité, de la santé et de la sécurité du travail denied her claim for compensation. She complained to the Québec Ombudsman.

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