Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. April 12 2021

    A citizen with multiple sclerosis received help from someone sent by her CLSC. One day, she learned that she no longer qualified even though her situation had not changed. She complained to the Québec Ombudsman.

  2. March 29 2021

    Fifteen years after giving birth, a mother applied for a pension for her child born as the result of sexual assault. The Direction de l’indemnisation des victimes d’actes criminels agreed to issue backdated compensation, but only covering three years. The woman complained to the Québec Ombudsman.

  3. March 15 2021

    A person felt that he/she had witnessed gross mismanagement within a college. The person complained to the Québec Ombudsman.

  4. March 1 2021

    A citizen who was very ill went to a hospital emergency room. However, he was refused care because he did not have his health insurance card. He complained to the Québec Ombudsman.

  5. February 15 2021

    Because of a missing document, a man’s application for the Québec Selection Certificate was refused. Yet, he really had sent the document in question. He complained to the Québec Ombudsman.

  6. February 1 2021

    When he got to the hospital, a man put his clothing in a locker. Later, he discovered that the clothing had disappeared. The institution responsible for the care and services provided by the hospital declined any responsibility. The man complained to the Québec Ombudsman.

  7. January 18 2021

    Someone learned that they would no longer receive last-resort financial assistance. The explanation was that they owned a building of too great a value. The person complained to the Québec Ombudsman.

  8. January 5 2021

    An informal caregiver wanted to see a social worker, but her CLSC denied her request. The woman complained to the Québec Ombudsman.

  9. December 7 2020

    A citizen contacted Retraite Québec to obtain the surviving spouse’s pension. She provided several pieces of evidence proving her spouse’s death and their relationship, but the agency asked for more. The woman complained to the Québec Ombudsman.

  10. November 23 2020

    A hospitalized person said that she had been assaulted by another service user. Feeling that she should have been better protected, she complained to the Québec Ombudsman.