Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

Search engine

  1. October 26 2020

    A mother had the right to see her children during supervised visits, but the visits were often postponed or cancelled. She complained to the Québec Ombudsman.

  2. October 5 2020

    A man with a vision problem felt that the condition was linked to an old industrial accident. He contacted the Commission des normes, de l’équité, de la santé et de la sécurité du travail. When the agency refused to compensate him, he complained to the Québec Ombudsman.

  3. September 21 2020

    At a hospital, a woman signed a form to have a semi-private room. She was charged hospital fees. A family member felt that the woman had been incapable when she signed the document. Wanting to have the invoice cancelled, he complained to the Québec Ombudsman.

  4. September 8 2020

    A citizen was supposed to get a Direction générale de l’indemnisation des victimes d’actes criminels (DGIVAC) form by mail. She needed it quickly in order to make an important decision. Seeing that the form was not arriving, she complained to the Québec Ombudsman.

  5. August 24 2020

    A man was discharged from hospital. To go home, he was placed in a wheelchair in an adapted vehicle. Feeling that the wheelchair was not suitable for his condition, he complained to the Québec Ombudsman.

  6. August 10 2020

    An elderly person asked Retraite Québec for her tax statements but the agency refused to provide them. She complained to the Québec Ombudsman.

  7. June 29 2020

    A citizen learned that his driver’s licence was about to be suspended because of an unpaid fine. He said that it was a mistake but he was obliged to pay the fine anyway. Wanting to be reimbursed, he complained to the Québec Ombudsman.

  8. June 15 2020

    As a participant of the Aim for Employment program, a citizen received a monthly amount. When she learned that her payments would be cut, she was confused and worried. She complained to the Québec Ombudsman.

  9. June 1 2020

    A woman got hurt on the job. She contacted the Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST). When it refused her claim, she complained to the Québec Ombudsman.

  10. May 19 2020

    A man in an addiction resource underwent a urine test to prove he had not consumed alcohol. Even though the results were inconclusive, the resource claimed that he had had a drink. The man swore it was not true and complained to the Québec Ombudsman.