Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. January 20 2020

    In a hospital, an end-of-life patient shared a room with an agitated man. A family member complained to the Québec Ombudsman to speak out against the situation.

  2. January 13 2020

    A man whose residence was flooded received an amount of money from the Ministère de la Sécurité publique. Considering this amount insufficient, he complained to the Québec Ombudsman.

  3. January 6 2020

    A child with a severe disability was not getting all the home support hours to which he had the right. His exhausted parents complained to the Québec Ombudsman to criticize the lack of services.

  4. December 16 2019

    A citizen noticed that Revenu Québec had seized her Canada child benefit. Aware that the agency was not allowed to seize these amounts, she complained to the Québec Ombudsman.

  5. December 9 2019

    At a hospital emergency room, a woman learned that a relative had been sent to another section. Disagreeing with the decision, she complained to the Québec Ombudsman.

  6. December 2 2019

    A man in his forties who lived in a CHSLD had very strained relations with the members of the staff. He complained to the Québec Ombudsman.

  7. November 25 2019

    A man who was social solidarity program recipient went to a medical appointment by cab. The Ministère du Travail, de l’Emploi et de la Solidarité sociale refused to cover the cost of the trip. The man complained to the Québec Ombudsman.

  8. November 18 2019

    A pregnant woman in a correctional facility wanted a second mattress, but her request was denied. She complained to the Québec Ombudsman.

  9. November 11 2019

    A woman had valuable objects stolen by a care attendant. The health institution refused to reimburse her for the losses incurred. She complained to the Québec Ombudsman.

  10. November 4 2019

    A man wanted to buy land in the public domain. His application was refused and he did not understand why. He complained to the Québec Ombudsman.