January 12, 2026
Hospital: provide clear information to people who want to change their room selection
A woman files a complaint against a hospital that billed her for a room she did not wish to occupy.
Real-life cases
For each complaint it receives, the Québec Ombudsman determines whether or not it can investigate. At the end of an investigation, if we see that a mistake or injustice has occurred, we make recommendations. We make them to the responsible authorities to have the situation corrected. Here are some real-life stories that provide an overview of our interventions.
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December 8, 2025Financial assistance: online information must be clear to avoid confusion
Read moreA man files a complaint against the Ministère de l’Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs for refusing to grant him financial assistance under the Chauffez vert program.
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November 10, 2025Emergency: listen to people who come back to triage
Read moreA woman files a complaint against a hospital because the triage nurse did not listen when the woman came back to see her.
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October 20, 2025Residential adaptation: Obtain all relevant information before confirming the reimbursement
Read moreA citizen filed a complaint against the Société d’habitation du Québec, which had refused to reimburse her for the repair of her garage door.
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September 22, 2025CHSLD: Keep legal representatives informed
Read moreA man filed a complaint against a CHSLD for failing to provide him with important information on a relative.
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June 30, 2025Absence of personnel: don’t forget to process pending files
Read moreA man applies to the Protecteur du citoyen because the Ministère des Ressources naturelles et des Forêts doesn’t act on his complaint.
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June 9, 2025Provide clear information to citizens to prevent errors
Read moreA citizen files a complaint against the Commission de protection du territoire agricole du Québec for refusing to reimburse her.
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May 5, 2025Home support: do not overly restrict access to the service employment paycheque
Read moreAn elderly person has filed a complaint against her CLSC for denying her access to the service employment paycheque.
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April 7, 2025Personal information: ambulance and paramedical staff have confidentiality obligations to respect
Read moreA citizen lodged a complaint against a paramedic who disclosed information about her without her consent.
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March 10, 2025Revenu Québec: read what is written in the protection mandates carefully
Read moreA citizen lodged a complaint against Revenu Québec, which was not allowing her to make a change to her relative’s tax file, for whom she is the mandatary.
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