Investigation results | Protecteur du Citoyen

Investigation results

For each complaint it receives, the Québec Ombudsman determines whether the complaint is admissible, and if it is, whether it will investigate. When the investigation is over, and the finding is that error or injustice occurred, we send our recommendations to the competent authorities so that the problem or situation brought to light can be corrected. Here are some real-life cases that show how our investigations were carried out and the resulting recommendations.

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  1. August 10 2020

    An elderly person asked Retraite Québec for her tax statements but the agency refused to provide them. She complained to the Québec Ombudsman.

  2. June 29 2020

    A citizen learned that his driver’s licence was about to be suspended because of an unpaid fine. He said that it was a mistake but he was obliged to pay the fine anyway. Wanting to be reimbursed, he complained to the Québec Ombudsman.

  3. June 15 2020

    As a participant of the Aim for Employment program, a citizen received a monthly amount. When she learned that her payments would be cut, she was confused and worried. She complained to the Québec Ombudsman.

  4. June 1 2020

    A woman got hurt on the job. She contacted the Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST). When it refused her claim, she complained to the Québec Ombudsman.

  5. May 19 2020

    A man in an addiction resource underwent a urine test to prove he had not consumed alcohol. Even though the results were inconclusive, the resource claimed that he had had a drink. The man swore it was not true and complained to the Québec Ombudsman.

  6. April 14 2020

    A woman complained about a CHSLD to the Québec Ombudsman. An investigator was assigned the file but could not do his job due to a problem that arose.

  7. March 30 2020

    A citizen who wanted his name changed did so successfully. Afterwards, he asked the Société de l’assurance automobile du Québec (SAAQ) to change the information in his file. When it refused, the man complained to the Québec Ombudsman.

  8. March 16 2020

    An organization called the police to take a dangerous citizen to the hospital, which they did quickly. The man said that he had not deserved such treatment. He complained to the Québec Ombudsman.

  9. March 9 2020

    A woman with an impairment needed money quickly. She applied to a local employment centre (CLE) for last-resort financial assistance. Her social worker complained to the Québec Ombudsman because the CLE was slow to process the woman’s application.

  10. March 2 2020

    A citizen had been waiting for months for a place in a residential resource. She considered that the resource where she had been placed temporarily did not meet her needs. Upset and anxious, she complained to the Québec Ombudsman.