Investigation results

For each complaint or report it receives, the Québec Ombudsman determines whether it can investigate. When an investigation is completed, and we see that a mistake or injustice has occurred, we make recommendations. We contact the authorities concerned to have the situation or problem resolved. Here are some real-life cases and intervention reports that illustrate how our investigations were carried out and our recommendations.

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  1. November 9, 2021
    Intervention report

    Intervention at CIUSSS de la Mauricie-et-du-Centre-du-Québec

    The Québec Ombudsman received three reports concerning Les Résidences du Chemin du Roy, located in Mauricie. The allegations pointed to various failings that, among other things, jeopardized the safety of the residents. The Québec Ombudsman decided to intervene.

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  2. September 27, 2021
    Investigation result

    SAAQ: an internal mistake must not hinder a citizen’s

    A citizen with a disability wanted to have his vehicle adapted. He applied for financial assistance from the Société de l’assurance automobile du Québec (SAAQ). He sent in the required documents more than once, but he was told that his application had not been received. The man complained to the Québec Ombudsman.

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  3. September 7, 2021
    Investigation result

    Installing a catheter: beware of infection

    A hospital patient with a catheter complained of pain. The nurses were not worried about it, but a few days later, they discovered a serious infection. The man had to be treated urgently. When he got better, he complained to the Québec Ombudsman.

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  4. August 24, 2021
    Intervention report

    Intervention at Ungava Tulattavik Health Center

    The Québec Ombudsman was informed about deficiencies in the care and services at a residential resource. The report concerned Elder’s Home of Ungava Tulattavik Health Center, located in Kuujjuaq. The Québec Ombudsman intervened.

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